Lead Move Administrator - Federal

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Please Note:This position will include supporting our US Public Sector customers.
"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
ServiceNow is building a new and exciting team ( GCS Move Desk Team) to facilitate, and ultimately automate, a seamless customer move experience.
The GCS Move Desk Team will guide a desired customer instance through the various steps required to be executed properly. The mission is focused on end-to-end orchestration and visibility, partnering with the right internal teams or external customers to make the required steps happen.
What you get to do in this role:

• Play a lead role for move/migrate requests from initial trigger to completion
• Take the necessary steps required to assign work items properly across teams, monitor for timeline execution, establish SLAs where needed. This may include creating and assigning cast tasks for cases that track moves, checking for status updates, and hounding owners if SLAs are breached
• Directly engage with customers (in the presence of support) to explain the move process, build customer confidence in ability to execute, and push through customer resistance where needed to achieve our move objectives.
• Provide thought leadership for how moves should be executed from an end-to-end perspective such that the group is positioned to provide automation requirements for areas that can be automated.

Qualifications
What you get to do in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience with software technology and cloud infrastructure environments along with project/program management experience in mid/large size software companies, ideally with focus on SaaS and cloud infrastructure services
• Expert level skill and knowledge of both public and private cloud infrastructure
• Previous experience supporting Software as a Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) for enterprise customers.
• Previous experience with ServiceNow Cloud Operations and infrastructure engineering is strongly preferred
• Bachelor or Masters Degree in Computer Science, Computer Information Systems or Computer Engineering

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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