Lead - Marketplace Experience

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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Job Title: Lead - Marketplace Experience, Global Emerging Markets

Location: Mumbai

Company: eBay

About eBay: eBay Inc. is a world-renowned e-commerce leader that connects millions of buyers and sellers across the globe. We are dedicated to creating economic opportunities for individuals, entrepreneurs, businesses, and organizations of all sizes. Our mission is to foster an inclusive environment where commerce flourishes.

Job Overview:

We are seeking a highly motivated and strategic senior professional to join our team as Lead, Marketplace Experience for Global Emerging Markets. In this role, you will play a critical part in scaling our marketplace by managing growth programs, driving tool adoption, managing marketplace health and streamlining processes to achieve business goals. You will collaborate with cross-functional teams across different regions to identify challenges and implement solutions that foster growth and efficiency for our sellers.

Key Responsibilities:

1. Program Management:

• Lead internal and external growth programs to support business scale-up in global emerging markets.
• Define and drive program specifics in collaboration with business stakeholders.
• Program budget management optimization.

2. Tool Implementation:

• Introduce and promote the adoption of relevant internal and external business tools to accelerate seller growth.
• Ensure tools are effectively integrated and utilized for maximum impact.

3. Marketplace Health and Compliance:

• Manage seller health across all the regions
• Design and run the Seller health programs
• Drive Compliance and site policies.

4. Seller services:

• Deliver the business goals by driving the long tail seller management
• Design programmatic approach for account management

5. Process Improvements:

• Identify and solve critical business problems through process improvements and automation.
• Continuously streamline operations to align with business priorities.

6. Cross-functional Collaboration:

• Work closely with stakeholders across regions to align goals and ensure successful program execution.
• Act as a central point of contact for coordinating efforts across teams.

7. Business Growth Enablement:

• Drive initiatives that enhance marketplace performance and scalability.
• Analyze trends and feedback to refine strategies and deliver measurable results.

Required Skills & Qualifications:

• MBA from a premier institute
• At least 12-15 years overall work experience with proven expertise in program management, process improvement, and strategic planning.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Exceptional collaboration and communication skills to engage with stakeholders across diverse regions.
• Expertise in driving automation and implementing scalable tools or systems.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to liaise with and influence senior business leaders.

Why Join Us?

• A flexible, international work setting with a team of passionate experts.
• The chance to influence the digital footprint of one of the leading global e-commerce brands.
• Attractive remuneration and benefits package.
• Numerous paths for professional development and advancement.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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