Lead, Marketing Technology and Implementation Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is seeking a dedicated and passionate professional to join the Marketing Operations team as the Lead, Marketing Technology & Implementation Manager.
In this pivotal role, you will be reporting to the Director of Marketing Operations. The ideal candidate will thrive in a collaborative environment, have a proven track record of managing large-scale technical projects, and possess an intuitive understanding of how platforms can be configured and enhanced to support the next generation of Klaviyo's go-to-market (GTM) initiatives.
This is a challenging and rewarding opportunity to make a significant impact within a highly valued and well-supported team. We are looking for someone who (just like us) lives, breathes, and is deeply passionate about the intricacies of marketing operations, ready to tackle complex puzzles and drive innovation.
How You'll Make a Difference

• Technology Implementation: Evaluate, recommend, and implement marketing technologies, sales tools and automation platforms to improve efficiency and success across GTM.
• Design and Lead: Oversee requirements and technical design for the implementation of new marketing tools that support and enable partner marketing.
• Identify and Present: Analyze and present strategic opportunities for the global marketing organization.
• Subject Matter Expert: Advocate for and maintain expertise in Klaviyo's tech stack, ensuring alignment with high-growth initiatives.
• Cross-Functional Collaboration: Work with partners, marketing, sales, systems, and IT to understand business needs and translate them into effective technology solutions.
• Process Improvement: Identify bottlenecks and suggest improvements to enhance the efficiency of marketing operations.
• Training and Support: Provide training and support to marketing teams to drive solution adoption and efficiency.
• Vendor Management: Manage external partners/vendors for various marketing technologies and services, ensuring Scope of Work is delivered within quality, time, and budget objectives.

Who You Are

• Have a Bachelor's or Master's degree in Marketing, Business, Information Technology, or a related field from an accredited university or college
• Have a minimum of 7-10 years of experience in Marketing Operations
• Proficiency in marketing tools: Klaviyo, Hubspot, Marketo, DemandTools, 6Sense, LeanData, Jira, GSuite, Monday, On24, Qualified
• Experience in key sales tech stack systems like Salesforce, SQL, Tableau, etc.
• Passionate about marketing operations; proactively seeks information about industry trends, latest product developments and more
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication skills and ability to work collaboratively across teams.
• Problem-solving mindset with a proactive approach to addressing challenges.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$120,000 - $180,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.