Lead Implementation Manager

Job Overview
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Lead Implementation Manager to join our team. This enterprise project lead is responsible for onboarding insurance agencies onto our payments platform, Applied Pay. The Lead Implementation Manager is responsible for the initiation, planning and execution of Applied Pay implementation among our medium to large agency clients.
What You'll Do

• Onboard mid-size insurance agencies to the payments platform from kickoff to launch.
• Develop project strategy and governance
• Drive change management within the client organization and among their customers
• Create an execute internal and client communication strategies
• Coordinate with multiple departments, including internal experts to set-up and train customers on the platform
• Troubleshoot client issues that may arise as they implement the new payment solution
• Track and report on the progress of multiple in-flight projects
• Develop and maintain onboarding materials
• Develop expertise in our payments solution and stay up-to-date on changes to the platform
• Inform product managers of features needed to drive additional usage within the client base

What You'll Need to Succeed
We're looking for someone who:

• Can work hybrid from an Applied Systems office in either Chicago, Toronto or Salt Lake City

Your experience should include some or all of the following:

• 5+ years of project management experience in a SaaS implementation or customer success environment
• A strong understanding of the payments and insurance industries is heavily preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a cross-collaborative team
• Experience navigating ambiguity and adding structure to complex problems
• Bachelor's degree or equivalent work experience in the areas of Business, Finance or related disciplines
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Prior experience using Applied Systems software

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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