Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.
Job Description
Engage in Customer Retention and Relationship Management with the expected outcome as follows.
- On an annual basis, agree targets with the head of product houses i.e. cards, Bancassurance and products
- Monitor personal performance on monthly basis and provide feedback to the manager CLM on progress made.
- Manage customer attrition on liabilities, card, bancassurance space
- Manage customer retention on liabilities through activating dormant/inactive accounts, account funding, debit card conversions.
- Support on digital uptake through digital signups
- Support in insurance premium collection through customer call reminders
- Identify cross-selling opportunities for the sales team.
- Provide necessary information and statistics pertaining to retention activities.
- Ensure that all calls are conducted as required and submit call reports after each event detailing the outcome of the calls.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
