Lead Customer Success Specialist

Posted 8 Hours Ago
Be an Early Applicant
Hiring Remotely in Latham, NY
Remote
Hybrid
100K-149K Annually
Senior level
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Our mission is to make the world a safer, more secure and sustainable place.
The Role
The Lead Customer Success Specialist manages key client relationships for strategic accounts, ensuring client satisfaction and loyalty. This role involves coaching lower-level staff, providing tailored solutions, and addressing client needs. The specialist is responsible for understanding business processes and cultivating relationships across management levels, along with closing sales and preparing quotes.
Summary Generated by Built In

JOB DESCRIPTION

  • Acts as a key partner in leading and managing the client relationship for strategic accounts within a region by demonstrating product/service features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).
  • Uses demonstrated expertise to recommend specific solutions to achieve customers desired result.
  • Focuses on client account satisfaction and sustaining customer loyalty by responding to client sensitive and urgent issues and handling complex objections.
  • Builds relationships with various management levels, divisions, and functional departments of assigned managed accounts.
  • Meets with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status.
  • Expertly provides value propositions to clients, prepares quotes or reviews quotes prepared by others, and closes sales by assisting strategic sales roles by getting prospects commitment with little or no supervision.
  • Coaches and mentors lower-level staff on effective direct sales skills and sales processes.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.


QUALIFICATIONS

  • College degree preferred
  • 8+ years of related experience
  • Relevant knowledge and capabilities related to Software & Advisory offerings
  • Previous experience in customer facing job, ideally with senior and executive-level customer contacts Business acumen and understanding of business sales processes
  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software


What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $135,000 - $148,500. which includes a base salary of $100,000. - $110,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 8/20/2025.
Learn More:
Curious? To learn more about us and the work we do, visit www.UL.com
#LI-JK3
#LI-Remote

What the Team is Saying

Jacqueline
Min
Karan
Shubhankar
Anthony
Emily
Ebony
Michael
Anusha
The Company
HQ: Chicago, IL
15,000 Employees
Hybrid Workplace
Year Founded: 1894

What We Do

A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

UL Solutions Teams

Team
Protecting Consumers Worldwide
About our Teams

UL Solutions Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Depending on the role we offer hybrid or remote opportunities.

Typical time on-site: Flexible
HQChicago, IL
Singapore
's-Gravenhage, NL
Arnhem, NL
Atlanta, GA
Basingstoke, GB
Bengaluru, IN
Bengaluru, IN
Bentonville, AR
Boston, MA
Cambridge, GB
Canton, MA
Gurgaon, IN
Leiden, NL
Marietta, GA
Mumbai, IN
Neu-Isenburg, DE
Northbrook, IL
Ochsenhausen, DE
Ottawa, CA
Raleigh, NC
Reading, GB
San Francisco, CA
Township of Jacksonville, NC
Learn more

Similar Jobs

UL Solutions Logo UL Solutions

Wind Turbine Blade Expert

Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Remote
Hybrid
Albany, NY, USA
15000 Employees
150K-170K Annually

UL Solutions Logo UL Solutions

Senior Business Manager, Renewables Advisory Services, North America

Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Remote
Hybrid
Albany, NY, USA
15000 Employees
190K-220K Annually

UL Solutions Logo UL Solutions

Sales Executive, Testing Services - Small Appliances

Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Remote
Hybrid
4 Locations
15000 Employees
65K-116K Annually

UL Solutions Logo UL Solutions

Electrical Engineer - MV Cable Systems

Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Remote
Hybrid
Melville, NY, USA
15000 Employees
70K-85K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account