Lead-Customer Service

Company Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Subject Matter Expert who will lead, develop and motivate a high-performance team of support professionals.

If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!

Job Description

Key Responsibilities: 

• Manage a high volume of business and consumer account inquiries professionally and effectively.
• Lead compilation and updating of accounting records with issued invoices, processed payments, new balances and customer contact information within all servicing systems (e.g. SAP)
• Lead and investigate outstanding and/or overdue account balances and resolve customer inquiries.
• Knowledgeable in filing Liens and Dispositions.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program.
• Able to communicate effectively with other departments as well as external collection agencies and law firms to resolve issues as applicable.

Qualifications

Required Experience/Skills:

• Previous experience as Accounts Payable, Accounts Receivable specialist, 2 to 3 years’ experience would suffice.
• Knowledge of accounting/billing software such as SAP.
• Accounting or Accounts Receivable/Order to Cash background.
• Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
• Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Have an excellent working knowledge of MS Office applications
• Proficient in English communication.
• Must be able to speak Mandarin and Japanese.

Additional Information

All your information will be kept confidential according to EEO guidelines.