You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Oversees the change enablement process and the release of changes to Centene production systems, provides support to process end users creating and managing production changes, and helps ensures that all associated/required change governance activities have been completed for all qualifying changes. Also supports ongoing process usage analysis and associated reporting to IT leadership on all change process metrics.
- Assists in the execution of change practice projects and takes a lead role in executing practice projects from end-to-end as well as coordinating other team resources as needed
- Aids with the coordination, planning, scheduling, control, and implementation of production changes
- Reviews submitted change requests for compliance, accuracy, and completeness and participates in all ongoing change practice change governance activities
- Assists with the setup and administration of the change control process in the IT Service Management (ITSM) tool as well as the training and adoption of the process with end users
- Provides communication and information, including relevant release change reports and documentation as required to support ongoing daily operations and reporting requirements for area leadership
- Participates in ongoing monitoring and review of the change process with the IT change and release manager and helps to identify and recommend and implement approved service and process improvements
- Monitors change process efficiency and effectiveness by analyzing and reporting process performance information to senior management as required/defined
- Assists in completing regular audits of the change process and helps to identify process gaps and associated mitigation activities
- Participates in change control audits and helps to satisfy required audit reporting and interactions with auditors and associated audit entities
- Analyzes incident occurrences to identify process non-compliance and works to mitigate non-compliance as needed with identified utilizing teams
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 5 – 7 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:
One or more of the following skills are desired.
- Knowledge of Other: ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
- Experience with IT Service Management; Microsoft Office
- Experience with Other: an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
- Knowledge of Other: release management
- Experience with one or more of the following Other: ITIL Foundation or ITIL certificate in release, control and validation
Soft Skills:
- Seeks to acquire knowledge in area of specialty
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Ability to work independently
- Demonstrated analytical skills
- Demonstrated project management skills
- Demonstrates a high level of accuracy, even under pressure
- Demonstrates excellent judgment and decision making skills
- Ability to communicate and make recommendations to upper management
- Ability to drive multiple projects to successful completion
- Possesses technical aptitude
Pay Range: $100,900.00 - $186,800.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Top Skills
What We Do
Centene provides healthcare solutions to individuals across the United States with more than 23 million members nationwide.
