Lead Associate - Account Management

Reposted 20 Days Ago
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Bangalore, Bengaluru, Karnataka
Senior level
eCommerce • Retail
The Role
Manage a team of Account Managers and drive business metrics for Marketplace sellers. Oversee customer engagement, operations, and analytics for portfolio growth and performance improvements.
Summary Generated by Built In

Roles and Responsibilities


Role: 

Marketplace team is responsible for driving the growth for unmanaged portfolio across business units comprising of Marketplace sellers through RE (Relationship Management) program.Manager (RE) needs to manage a team of 25 -30 Account Managers  & drive the day to day business.Business Metrics Achievement: Achieve business Metrics of Revenue GMV & Marketing spend. Taking appropriate action if any of the metric is being not achieved and highlighting the risk in advance.

  • Customer Metrics Achievement: Increase customer engagement to the platform through appropriate selection and content.

Operations Metrics Achievement: through timely Solve of logistics issues.Responsibilities:

  • Drive Portfolio growth above platform YoY by improving KPIs.
  • Improvement in Catalog & Inventory health through optimization of resources.
  • Improvement in profitability metrics by following pricing guidelines & marketing spend.
  • Improvement in visibility metrics through selection improvement & pricing levers.
  • Map vendor capabilities to require metrics and drive opportunity development.
  • MIS and data reporting – daily, weekly, monthly, quarterly as per requirement.
  • Bench-marking of Competition and industry best practices.
  • Overall end to end account management for a larger number of Marketplace sellers.

Qualifications & Experience


  • Candidate should have 5+ Years ‘experience in Retail industry and a positive outlook towards work.
  • MBA from a Tier 2/3 college preferred, though not mandatory
  •  Good to have NIFT, but not mandatory  
  • Good communications skills and ability to manage multiple cross-functional stake holders. 
  • Strong Analytical skills and ability to adapt as per the situational requirement.
  • Ability to multi-task and meet project deadlines.
  • Must work well in an unstructured work environment.
  • Active problem solver who can work with data effectively.
  • Great team player with demonstrated traits in previous work experience / projects.
  • Takes complete end-to-end ownership.
  • Is able to creates plans, prioritize tasks and deliver quality outcomes.
  •  Mandatory: E-com experience.
  • Go getter attitude
  • Ability to manage a larger team with minimal conflict

Top Skills

E-Commerce
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The Company
Bangalore, Karnataka
12,800 Employees
On-site Workplace
Year Founded: 2007

What We Do

Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We create solutions that disrupt the ordinary and help make the world a happier, more fashionable place. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us. Our Culture As self-driven, motivated individuals who believe in taking ownership instead of being handed responsibility, we are a curiously non-hierarchical team who believe in working as a whole to take the Organization forward. Firm believers of meritocracy, we encourage you to take on tasks and readily empower you with the right tools, space, and opportunities. In essence, work at Myntra is challenging but fun - we believe in equal opportunity, encourage intellectual curiosity and empower you to be the change. If you’re just as passionate about fashion and would love a workplace that is purely result-driven, Myntra is the place for you! Check out open jobs on https://boards.greenhouse.io/myntra

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