Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Lead - Analyst IT will provide basic technical support for work at home (W@H) and on-site agents and support staff for multiple lines of business. The Support Staff works closely with the Everise Information Technology team in providing all levels of IT support. The Support Staff works closely with and provides support to the Everise Corporate Technology team members and their customers.
• Administration of Windows based applications of basic principles, theories, and concepts
• Administration of Exchange (all Office365 apps), remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
• User desktop management with a working knowledge of system patch practices and imaging
• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
• Working knowledge of Cisco based routing and switching
• IT Support to provide 24x7 on call production support
• Shipping and receiving for W@H
• Handle Client and internal project calls
• Monthly reports
• Maintaining Work at Home inventories and reporting condition of returned equipment
Qualifications:
• Prefer an Associate degree in a Computer field such as Computer Science with 3 years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
• Desired certifications include but not limited to: A+ Certification
• Ability to work off-hours as required
• Ability to manage multiple projects, activities and tasks simultaneously
• Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers
• Ability to pass a drug screen and background check
• BPO backround
• Should be Bilingual
• Logical, analytical and research skills.
• Ability to pose challenges and find solutions to problems
• Problem solving skills.
• Willing to work under pressure
• Computer skills and programming techniques through appropriate training.
• Skills for oral and written communication.
• Analysis capacity.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
