Lead Analyst, Field Operations

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a Lead Operations Analyst to join our team! As a Lead Operations Analyst, you will be responsible for creating and supporting Mass Markets field operations including processes, standards, compliance testing and test equipment support. You will have an in-depth, working knowledge of field operations and industry standards with a practical understanding of roadblocks, issues, and limitations the field faces. This role involves continuously looking for ways to remove roadblocks through technology and lean principles in order to streamline processes, automate daily tasks, improve quality, and reduce cost.

As a Lead Operations Analyst, your duties and responsibilities will include:

• Develop and maintain field processes for mass markets field operations.
• Support field technicians as a Subject Matter Expert (SME) on topics including DSL, GPON, field testing, remote speed testing, bonding and grounding, mobile tools etc. 
• Lead deployment of processes and programs impacting all of field operations. 
• Communicate process changes throughout field operations including executive management
• Work with other organizations to collaborate on improvements and develop new processes
• Develop system integrations in conjunction with vendors and or partners in other organizations 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelors or Equivalent and 10+ years related experience
• Extensive experience with Office 365 including Microsoft Office, Word, Power Point and Excel
• Extensive experience with Viavi HST 3000, ONX580 or test meters for similar use
• Extensive experience with fiber and copper facilities in a telco environment
• Possess strong analytical skills with the ability to identify performance drivers and trends
• Demonstrated experience working effectively within tight deadlines and firm schedules
• Good business judgement with the ability to overcome obstacles and think strategically to solve business problems
• Effective verbal and written communication skills.

BONUS POINTS FOR:

• Experience using analytical tools to identify, resolve and track operational issue
• Experience developing training including tutorial videos
• Familiarity with programming and analytics tools such as Power BI, Qliksense, Splunk, Power Apps, scripting etc.

#LI-RM1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice