Lead Analyst, Client Systems (Hybrid)

Posted 2 Days Ago
Be an Early Applicant
Fort Wayne, IN
Mid level
Healthtech • Other • Robotics • Biotech • Manufacturing
Together with our customers, we're on a mission to make healthcare better.
The Role
The Lead Analyst will oversee project initiatives within Client Systems, ensuring effective communication between teams, establishing KPIs, and developing analytical tools to assess service quality and customer satisfaction. This role also involves collaboration with various stakeholders to enhance product documentation and forecasting models.
Summary Generated by Built In

Work Flexibility: Hybrid or Onsite

The Lead Analyst, Client Systems will lead cross functional project initiatives ensuring roles and responsibilities are clearly defined and smooth handoffs occur between Client Systems and other Stryker teams. Recommend solutions to new and complex problems. Develop innovative strategies, quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report on economic forecasts that affect the industry.

What you will do:

  • Establish KPIs, metrics & tracking systems for the Client Systems organization 
  • Provide reporting & analysis on metrics and a resulting health score to assess quality & effectiveness of service. 
  • Identify trends & issues and advocate back to R&D on product defects & enhancement requests 
  • Create forecasting models to predict service demand, resource needs, and customer satisfaction outcomes. 
  • Collaborate with product owners, project managers, and other support SMEs to enhance product or process documentation within Client Systems 
  • Develop tools and programs to improve the quality of Client Systems services  
  • Establish process to obtain customer surveys which assess delivery quality and customer satisfaction  

What you need:

Required:

  • Bachelor's degree
  • 4 years of relevant experience

Preferred:

  • Demonstrated ability to translate complex statistical data into meaningful information
  • Ability to communicate effectively to cross-functional stakeholders

#IND1

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Top Skills

Statistical Data
The Company
HQ: Kalamazoo, MI
51,000 Employees
On-site Workplace
Year Founded: 1941

What We Do

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com.

Together with our customers, we are driven to make healthcare better.

Gallery

Gallery

Similar Jobs

PwC Logo PwC

Google Cloud Data Engineer [No-Code / Low-Code]-Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Remote
Hybrid
67 Locations
364000 Employees
100K-232K Annually

PwC Logo PwC

Google Cloud Data Engineer [No-Code/Low-Code]-Senior Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Remote
Hybrid
67 Locations
364000 Employees
130K-256K Annually

PwC Logo PwC

Cloud Data & Analytics Strategy Senior Associate (Financial Services-Insurance)

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Remote
Hybrid
58 Locations
364000 Employees
84K-202K Annually

Novo Nordisk Logo Novo Nordisk

Analyst, Supply Chain - Excellence

Healthtech • Software • Pharmaceutical
Bloomington, IN, USA
69000 Employees

Similar Companies Hiring

Zealthy Thumbnail
Telehealth • Social Impact • Pharmaceutical • Healthtech
New York City, NY
13 Employees
Cencora Thumbnail
Pharmaceutical • Logistics • Healthtech
Conshohocken, PA
46000 Employees
Artlist Thumbnail
Social Media • Other • Music • Digital Media
Tel Aviv, IL
450 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account