Lead - Account Manager

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

We're looking for an experienced Lead Account Manager to take care of existing Freshworks customers, ensuring they get the most out of our platform while identifying new opportunities for growth. If you enjoy building strong relationships, understanding customer needs, and finding ways to help them succeed, this role is for you.

This is not just about maintaining accounts—it’s about growing them. This role sits in our Expansion Team so you’ll have two roles : helping customers expand their use of the Freshworks software they have already purchased and uncovering opportunities in other parts of their business for other Freshworks solutions. This role requires someone who can balance nurturing relationships, alongside local Customer Success Managers, and independently sell within existing accounts.

This isn’t just another account management role; it’s a chance to be part of a company that’s winning customers every day and giving its team real opportunities to enjoy the best days of their career.

What You’ll Do:

• Build strong relationships with existing customers, ensuring they see value in our solutions and continue to grow with us.
• Identify opportunities to expand usage within current teams and sell into new business units.
• Have meaningful conversations with decision-makers at all levels, from frontline users to senior executives.
• Work closely with internal teams—customer success, implementation, billing, and support—to give customers a great experience.
• Own your sales pipeline and meet (or beat!) your targets.
• Use data and insights to understand customer needs and tailor your approach.

Qualifications

What We’re Looking For:

• 8 to 12 years of experience in IT account management and sales, ideally in SaaS.
• A track record of growing existing customer accounts through both relationship management and proactive selling.
• Comfortable getting to and engaging with senior executives and decision-makers.
• Strong problem-solving skills and the ability to think commercially about how customers can benefit from expanding their use of our platform.
• A team player who works well with internal teams to drive customer success.
• Great communication and presentation skills.
• Minimal travel is required for this role but a willingness to travel when required is needed.

Additional Information

Why Join Us?

• Be part of a fast-growing company where your work has a real impact.
• Work for a challenger to legacy providers to offer a better solution to the status-quo
• A supportive, inclusive team that values collaboration and fresh ideas.
• The chance to work with some of the best brands in the industry.
• Set days but not set times for office attendance, that work for both you and Freshworks, in our hybrid work model giving you and your family flexibility (Tuesdays, Wednesdays, and Thursdays in the office and the option to work remotely on Mondays and Fridays).
• Compensation packages based on the value you bring, not just historical industry benchmarks - ensuring fair and competitive compensation

If you’re looking for an account management role that goes beyond just maintaining relationships and lets you drive real growth, we’d love to hear from you!

Freshworks Inc., (NASDAQ: FRSH) creates AI-driven business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our AI-boosted products let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 65,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and Twitter.

Individuals seeking employment at Freshworks are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.