LAN IT Engineer

Posted 13 Hours Ago
Be an Early Applicant
Torrance, CA
Hybrid
Junior
Other
The Role
The LAN IT Engineer provides support for PC, server, and Azure environments, assisting customers with installation, configuration, troubleshooting, and usability of various hardware and software. Responsibilities include managing trouble tickets, documenting systems, and escalating unresolved issues. The role requires strong communication and documentation skills, with a preference for helpdesk experience and knowledge of networking.
Summary Generated by Built In

Location: Torrance, CA


Job Description:


•PC, Server and Azure support for the customers

•Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)

•Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)

•Manage related to servers & Network document

•Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system

•Research on new technologies, products and network equipment and share the

Information to coworkers.

•Support our customers for Microsoft Active Directory environment, desktop application, E-mail and NW devices.

•Escalation of problems when unable to resolve

•Other duties as assigned by Supervisor

•Provides advanced level technical support with the Microsoft suite of products (Windows 10, Microsoft 365, etc.)

Ensures successful completion of all daily tasks (externally and self-assigned)

•Know and experience for Azure service and VM 

•Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)

•Report to supervisor



Qualification / Requirements:

•English (Required), Japanese (Preferred)

•Helpdesk support experience (Preferred)

•2+ years of TCP/IP network work experience or equivalent knowledge.

•Communication skills with customers, vender/carrier and company staff.

•Documentation skills.

•Microsoft office products (Visio, Word, etc.) skills.

•Own car for visiting customer offices

•Know Azure and VM 

•MCSA/MCSE (Desired)

•CA Driver’s license


Benefits

Medical & Dental & Vision- Full Time Only

Basic Life Insurance and AD&D

Short-Term Disability Insurance

Flexible Spending Account (FSA)

Employee 401 (K) Savings Plan

Vacation Time

1st year Ten (10) days Prorated

2nd year (12) days

3rd year (14) days

4th year (16) days

5th year (18) days

6th and after (20) twenty days

Thirteen Paid Holidays per year

Sick Time

Tuition Reimbursement Program


KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.


For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at https://us.kddi.com/privacypolicy/

Top Skills

Active Directory
Azure
Microsoft 365
Tcp/Ip
Windows 10
The Company
HQ: Staten Island, NY
584 Employees
On-site Workplace
Year Founded: 1989

What We Do

KDDI America is the US subsidiary of KDDI Corporation, a Fortune Global 500 company and is growing communications carrier with a proven track record in Japan and a longstanding reputation for quality and reliability. KDDI America provides a wide range of High Quality Services such as Communications, Data Centers and Solution Services throughout the world.

Jobs at Similar Companies

Artlist Logo Artlist

Editor - Colorist

Digital Media • Music • Other • Social Media
Hybrid
Tel Aviv-Yafo, ISR
450 Employees

Voltage Park Logo Voltage Park

HR Associate

Artificial Intelligence • Cloud • Hardware • Machine Learning • Other • Software • Infrastructure as a Service (IaaS)
San Francisco, CA, USA
51 Employees
90K-95K Annually

Similar Companies Hiring

Voltage Park Thumbnail
Software • Other • Machine Learning • Infrastructure as a Service (IaaS) • Hardware • Cloud • Artificial Intelligence
San Francisco, CA
51 Employees
MyBambu Thumbnail
Social Impact • Payments • Other • Mobile • Fintech • Financial Services • App development
West Palm Beach, Florida
120 Employees
Artlist Thumbnail
Social Media • Other • Music • Digital Media
Tel Aviv, IL
450 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account