L2 Technical Support Engineer

Company Description

Mirantis is an open cloud company that helps organizations achieve digital self determination by giving them complete control over their strategic infrastructure. The company combines intelligent automation and cloud-native expertise for managing and operating virtual machines, containers, Kubernetes, and cloud environments.

We empower developers and innovators to create extraordinary products and services by automating the discovery, integration, and operation of the best cloud and open source technologies for their unique needs.

https://www.mirantis.com/

Job Description

Mirantis is adding a Technical Support Engineer to our team! We are seeking a very skilled engineer to provide world-class technical support for Mirantis Container and Kubernetes technologies. These technologies include Mirantis Kubernetes Engine, Mirantis Secure Registry and Mirantis Container Runtime and also our emerging technologies as they arrive.

You are a friendly, very outgoing, and very polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction. You will work closely with Engineering, and Product Management to represent the voice of the customer. 

The Mirantis Container Success team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build, share, and run their distributed applications. Our customer base spans from SMBs to enterprise global enterprises. As Mirantis continues to experience hyper-growth and looking to the future, the Mirantis Container Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Main Responsibilities:

• Become an expert in Mirantis’ Container technologies and customer deployment environments

• Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack

• Be an active participant in your team’s efforts to resolve our customer’s complex technical challenges

• Partner cross-functionally with product and solution experts to co-develop reference architecture content

• Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system

• Identify and recommend process improvements to deliver the highest level of customer satisfaction

• Maintain and track detailed records for all customer interactions in our internal ticketing system

• Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner

• Occasionally work and be on call during weekends and holidays

• Have fun!

Qualifications

Required Candidate Qualifications:

• Fluent written and verbal English language skills

• Outgoing personality; Naturally sociable and approachable

• 3 to 4 (or more) years of technical support, or engineering, or equivalent experience

• Excellent familiarity with Linux distributions (RHEL, CentOS, and Ubuntu)

• Excellent Linux system administration and troubleshooting skills

• Strong knowledge and understanding of networking

• Strong knowledge of Linux software packaging, distribution, and configuration

Enhanced Candidate Qualifications:

• Strong Knowledge of Container technologies (e.g. Docker and/ or Kubernetes)

• Strong Knowledge and understanding of container and Kubernetes networking

• Strong knowledge of ingress/ egress technologies 

• Strong knowledge of Kubernetes Load Balancing Technologies

• Good knowledge of REST and RAFT

• Familiar with Cloud solutions (AWS, Azure, GCP, Openstack) and virtualization technologies

• Docker Certified Associate (DCA)

• Kubernetes Certified Administrator (CKA) - or higher, e.g. CKAD, CKS

• Understanding of certificate management

Nice to have Qualifications:

• Experience with configuring, customizing, and extending Logging and Monitoring tools (Grafana, Prometheus, ElasticSearch)

• Familiarity with DevOps software such as Puppet, Chef, and Jenkins

Additional Information

What does Mirantis offer you?

• Work with an established Silicon Valley leader in the cloud infrastructure industry.

• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.

• Be a part of cutting-edge, open-source innovation.

• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.

• Receive a competitive compensation package with strong benefits plan

We are a Leader for Container Management in G2 (#2 after AWS)!