We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform - imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker. Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources.
LocalStack has a large and active open source community (51k+ stars on GitHub) with several 100k active users worldwide and 200M+ downloads to date. With a growing international customer base across Fortune Global 500 companies for our advanced enterprise offerings, as well as a growing, globally distributed team of top-notch engineers and GTM experts, we are on an exciting growth journey to become the world’s leading platform for local cloud software development.
LocalStack is headquartered in Zurich/Switzerland, with a development office in Vienna/Austria and remote team members from around the world (incl. US, FR, UK, IN, IT, MX, IE).
We are seeking a proactive and tech-savvy individual to join our team as an L1 Support Engineer. The ideal candidate will possess a strong willingness to learn and a basic understanding of technologies such as Docker and AWS. This role requires excellent English communication skills and the ability to effectively handle and triage non-technical as well as technical issues and provide exemplary customer support.
What you will do?
You will utilize your problem-solving and communication skills to help LocalStack users be successful with our product.
Specifically, you will be able to:
- Triaging technical issues and following up with customer to collect all required information.
- Providing customers with step-by-step guidance and samples to resolve issues.
- Prioritize, categorize, and escalate issues to L2 support.
- Suggest relevant documentation to assist customers in troubleshooting.
- Capture missing documentation to facilitate continuous improvement.
- Handle non-technical, operational issues. That includes, but, is not limited to account and subscription management.
- Manage cases throughout the entire L1 support lifecycle
- Help to shape our product
- Assist our LocalStack team with internal support
Your profile Communication and Customer-service:
- Demonstrate strong English communication skills
- A strong focus on customer experience and satisfaction by understanding their needs, resolving issues promptly, and offering proactive solutions.
- Understanding of first-level support processes
- Experience in a technical support or customer-facing role is a plus, but not a necessity.
Technical Skills:
- Understand software engineering processes and basic IT concepts.
- Basic understanding of Cloud technologies.
- Strong attention to detail
Teamwork and Self-Management:
- Demonstrate flexibility and adaptability to meet ever-changing customer needs.
- Good time management skills.
- Able to follow the established processes.
- Able to work independently and collaboratively in a fast-paced environment.
- Desire to learn and adapt to new technologies
Nice-to-have
- Previous experience in customer facing roles.
- Experience with ticketing systems and support tools (e.g., HubSpot, Jira, Zendesk).
- Understanding of operating systems (Linux, macOS, Windows)
- Familiarity with cloud services (AWS, GCP, or Azure)
- Experience working in a remote or distributed team environment.
- Competitive salary
- Opportunities for professional development and training.
- Dynamic and collaborative work environment.
- Flexible work arrangements.
Top Skills
What We Do
At LocalStack, we provide the #1 platform for local cloud development & testing, offering the most advanced cloud emulation for AWS services. Our aim is to assist individual cloud developers and enterprises in becoming solution nimble, optimizing costs, reducing contention, and delivering resilient and secure value to their customers.
LocalStack is ideal for designing and testing highly resilient and secure solutions on your local machine before live deployment. Our platform facilitates integration testing of cloud solutions both locally and in CI/CD environments, enhancing developer velocity and feature quality.
With LocalStack, you fully emphasize on black-box solution tests that fully exercise the inputs and outputs of your system, rather than solely focusing on unit tests.
Our solution also enables rapid design and development of sophisticated cloud solutions with little to no changes needed for IaC pipelines. In addition, by emulating cloud services locally, LocalStack enables additional features and workflows that are not feasible on the cloud, such as local chaos engineering, IAM security testing, team collaboration, and more!
