KYC Production Senior Team Lead

Job Description
Do you have the ability to quickly build rapport with customers to ensure the KYC aspect of the Client's onboarding experience is exceptional, efficient and world class? Then this role is for you.
As a KYC Production Senior Team Lead within the KYC Team, you will be responsible for collaborating with various internal teams to ensure all client KYC records adhere to regulatory standards. Your role will involve ensuring the high-quality and timely completion of all client-level due diligence. You will be instrumental in the end-to-end operational activities, including the periodic renewal/remediation process for all clients. Your duties will also include reviewing the data collection and verification processes to ensure all KYC records are accurate and complete before the final review by the client-facing team. Staying updated with all regulatory changes and requirements around client KYC, Suitability, and Documentation will be a key part of your role. You will also manage expectations regarding turnaround times and provide regular updates on the progress of onboarding and periodic reviews. Working in an analytical and dynamic environment, you should possess the ability to evaluate complex documents to ensure regulatory requirements are met.
Job responsibilities:

• Performs day to day management of a team of KYC Operations Analysts/Associates including coaching and providing ongoing performance feedback
• Builds and develops strong partnerships, identifies challenges and eliminate roadblocks with all internal partners
• Organizes the book of work for the team and working with business stakeholders to prioritize accordingly. Coordinates case prioritization, capacity planning, and assignment.
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate
• Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills:

• Experience within the investment management, financial service, auditing, compliance, or consulting industry with a strong exposure to KYC/AML/CDD/EDD standards
• Experience leading a team
• Strong interpersonal skills with the ability to interact with all levels of staff and Senior Management.
• Highly motivated, team player, self-starter and able to work independently
• Comfortable with change, ambiguity, debate, conflict and informed risk taking
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organizing workload for maximum productivity
• Exceptional research and analytical skills with the ability to analyze large amounts of data; decipher higher risk attributes (transactional, geographical, product, customer type, etc.) and to identify trends and potential high-risk activity, and to document conclusions appropriately
• Sound understanding of the Financial industry

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.