From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The Role
We are looking for a KYC Analyst, specialising in the payments industry, that will play a critical role in ensuring compliance with regulatory requirements and mitigating risks associated with money laundering, fraud, and financial crime.
Your primary responsibility will be to conduct thorough due diligence on new and existing customers, assess their risk profiles, and verify their identities and business activities. This position requires a deep understanding of the local regulations that govern us, as well as payment industry regulations, strong analytical skills, and the ability to effectively collaborate with internal stakeholders to ensure compliance standards are met. As we start our expansion into Europe, we are looking for someone as ambitious as we are to join our Milan office to focus on the Italian market.
What you will do...
- Conduct comprehensive KYC checks on new and existing customers, ensuring adherence to regulatory guidelines, and internal policies
- Review customer documentation, including merchant applications, financial statements, legal agreements, and beneficial ownership information
- Evaluate the adequacy and accuracy of customer-provided information and perform risk assessments based on established criteria
- Investigate and resolve any red flags, inconsistencies, or suspicious activities identified during the customer due diligence process
- Collaborate closely with cross-functional teams, such as Underwriting, Compliance, Legal and Risk, to obtain additional information or clarify discrepancies
- Stay updated on evolving local and payment industry regulations, card scheme rules, and best practices to ensure compliance with applicable standards
- Maintain accurate and up-to-date records of customer due diligence activities, including audit trails, risk assessments, and supporting documentation
- Assist in the development and enhancement of KYC policies, procedures, and tools specific to the payments industry to improve efficiency and effectiveness
- Provide training and support to other team members on KYC processes, industry requirements, and emerging trends
- Report any potential cases of money laundering, fraud, or suspicious activities to the Financial Crime Compliance Team
What you will bring...
- Experience working in a KYC, AML, or compliance-related role within the payments industry or financial services sector
- Italian market experience
- Proficiency in using KYC software, inclusive of eKYC tools and screening systems
- Excellent analytical and investigative skills, with the ability to identify risks, analyse complex information, and make informed decisions
- Strong attention to detail and accuracy, with the ability to manage multiple tasks and prioritise workload effectively
- A team player with great people skills and a good sense of humour who can effectively and efficiently collaborate, building relationships with colleagues throughout the business, and with a pragmatic and commercial approach
- Fluency in English and Italian
Dojo from the get-go
First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Dojo home and away
We love collaboration. We have offices across Europe – that takes some dynamism.
Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.
Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success.
At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
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