KPPL Product Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, we love to build intuitive customer experiences. You will be our first KPPL (HR) Product Manager tasked with designing and building technology solutions that offer a simple, innovative and interactive end to end experience in the employee journey. We believe that this newly created position will be a game changer for all Klaviyos as we continue on our rocketship growth trajectory.
In this role, you'll be expected to demonstrate proficiency in these key areas:
Employee Centric

• You'll define clear and actionable problem statements to help inform the end to end employee experience while displaying a comprehensive understanding of cutting edge HR platforms and tools
• You'll leverage employee insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
• You'll obsess over user experience and seek to create world class, omni-channel experiences

Business Focused

• You'll own the KPPL tech product roadmap, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
• You will seek ways to simplify and automate existing processes, leveraging tools and systems as necessary but also pushing to lighten the burden of current processes by questioning the need as well as looking for alternative, faster and simpler ways to solve the problem.
• You'll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

Technology Driven

• You'll understand and leverage technology and end-state architecture vision to partner with our People Tech team to drive comprehensive design decisions out of white space technical problems
• You'll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside the People Tech Team

Integrated Problem Solving

• Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

Transformational Leadership

• You'll develop and communicate a short and long term vision to key stakeholders and cross functional teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in influencing at all levels
• You'll play a Player Coach role to both teams and individual Klaviyos to develop and embed product mindset across the KPPL organization

You could be a great fit if you are:

• Intellectually Curious. You seek to understand and know when to ask why, you get excited about exploration and are not afraid to put your ideas out there or hunt down the non obvious answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer.You can boil down complex ideas clearly into a simple statement and bring others along regardless of who you are trying to influence. You can hang with the CEO one day and an early in career Klaviyo the next.
• Roll Up Your Sleeves-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work. You fixate on the details and want to be in the weeds.
• Passionate for HR Products. You care about the employee journey and want to contribute to employee success. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our employees to fully understand their needs.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player. You enjoy working with diverse people and driving toward a common goal. You have the ability to put the good of Klaviyos before yourself and establish long-lasting relationships.

Basic Qualifications:

• At least 5 years of HR tech product management experience

Preferred Qualifications:

• HR Domain experience or exposure
• New Product Introduction
• Architecting the employee experience
• Competitive and requirement analysis
• 2+ years of experience in Agile environment

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$156,000 - $234,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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