Korea Country IT Head: IT Application Solution Manager

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Location:

Bundang,KOR

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Applied Materials’ IT organization has a long reputation of being a great place to work. The IT team has been recognized as one of Computerworld's 100 Best Places to Work in IT nine times. In addition, numerous Applied IT leaders have been honored as a CIO Magazine's Ones to Watch or Computerworld Premier 100 IT leaders.

Are you a Senior IT Manager able to provide exceptional vision and leadership to a team of technology professionals who are responsible for delivering end user technology support services? 

Join us here at Applied Materials at our Korea Bundang office to oversee and manage our IT Service Desk, Deskside Services, Video Conferencing Solutions, PC Lifecycle Management, Mobile Lifecycle Management, and Mobility Carrier Management for Korea Country needs. The ideal candidate will have over 15 years of experience in IT management or consulting firm experience and a proven track record of leading and developing high-performing IT teams.

About GIS(Global Information Services)

• GIS plays a crucial role in providing the solutions and services that drive Applied Materials intelligent enterprise. We are passionate about delivering business value as we support Applied’s growth through best-in-class IT solutions and services.
• We leverage technological advances and strategic partnerships to make IT a competitive advantage for the enterprise through product and service co-creation while delivering high-value services as cost effectively as possible.
  These services include integrating and expanding artificial intelligence and machine learning to critical business operations, capitalizing on the flexibility of our hybrid cloud, focusing on innovation, and building tomorrow’s workplace to name a few.

Key Responsibilities

• Lead Korea IT team to manages the service and/or application as a product. Responsible for managing the cost structure and lifecycle of IT services, supervising patches, point releases and major upgrades, considering introduction of new technology. Responsible for negotiating SOWs and SLAs to deliver most cost effective solution.
• Country level customer relationships managements and support business activities by providing professional IT services and knowledge.
• Overall GIS support and deliveries to location​.
• Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.  
• Works with managers and other senior department staff to coordinate scheduling and prioritization of all department projects and participates in assignment of projects to staff or outsides resources. 
• Reviews root cause analysis of outages or incident trends (often working with managed services partner).  Approves preventative actions 
• Represents organization at Executive Change review board and architecture reviews.  Ensures architecture roadmap for service/product is documented and up to date. 
• Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.  
• Delivery of infrastructure services such as messaging, conferencing, mobility, telecom, desktop and MFD services​
• Plans and manages complex changes and manages resolution of complex problems and outages.  
• Asia IT spending control and management
• Asia project portfolio and delivery management with HQ
• Be part of country leadership team and drive country level collaboration
• Support GIS employees at location​

Qualifications:

• Over 15 years of experience in IT management, with a focus on IT service desk, deskside services, video conferencing solutions, PC lifecycle management, mobile lifecycle management, and mobility carrier management.
• Proven experience in leading and developing high-performing IT teams.
• Strong strategic planning and project management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience with budget management and vendor management.
• Knowledge of relevant regulations and standards related to IT compliance and security.
• Both English and Korean language skills are required.

 What you will gain:

• Semi industry and Applied Korea business is growing rapidly. There is a lot of new future opportunities to set up future trendy IT infrastructure and applications support for a growing business. 
• The Country IT Head will work as Business Partner to stay close with business movement and understand business needs - a lot of opportunities to involve in business talk environment and provide consultancy solutions. A lot of opportunity to do solutions planning with country level authority.
• The Country Head also got the opportunity to work in a global environment, sharing BKMs with other Asia countries.
• Applied GIS organization has well-established reputations and relationship with business stakeholders. This is a great opportunity to work with great and talented people and organization.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.