Main Responsibilities:
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Design and implement the knowledge management strategies and roadmaps, top optimize knowledge base in support of our objectives (self-service, customer and employee engagement)
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Grow, develop & lead a team of knowledge authors and knowledge champions.
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Monitoring the effectiveness and efficiency of the knowledge management process and quality standards, to identify risks and areas for improvement
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Identify improvements by performing root cause analysis, and development and implement solutions
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Encourage a culture of collaborative workflows and knowledge sharing among countries and (project) teams to share best practices, collaboration and problem solving
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Partner with customers and product owners, CC managers and other stakeholders to position our knowledge solutions
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Build and foster a knowledge management community supporting successful execution of the strategies and focus on adding value to our business
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Ensure employees and customers have high quality content at their fingertips that adds value to their experience
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Be a subject matter expert for knowledge base matters
Qualifications & skills:
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Bachelor degree in business or communications
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A minimum of three years experience in knowledge management and content creation in a service environment
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Proven success in managing change/continuous improvement
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High degree of organization, with the ability to manage multiple projects and stakeholders in parallel
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Excellent communication and writing skills
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Proven success in hosting creative sessions with stakeholders
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Team player who can build relationships with a broad range of stakeholders in multiple countries and across levels of hierarchy
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Proficient use in knowledge base systems such as Zendesk, Salesforce, Dynamics
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Self-starting team player
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Customer first mentality
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Fluent in English
Benefits:
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Sharing the costs of sports activities
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Sharing the costs of foreign language classes and professional training
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Private medical care
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Life insurance
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Holiday funds
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Christmas gifts
Reasons to join LYRECO:
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A full- time job in a dynamic, passionate, international team
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Modern office in Olivia Business
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You will work in hybrid work model in Gdansk, Poland
If the above job description interests you and you think you are a good fit, apply now! We look forward to receiving your application.
#LI-Hybrid
#LI-AW1
Top Skills
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website
