Knowledge Manager

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are seeking an experienced and proactive Knowledge Manager to take ownership of the documentation and knowledge-sharing processes for Wise Platform. This critical role will ensure clarity, consistency, and accessibility of product knowledge, empowering teams to work more efficiently and effectively.

As a Knowledge Manager, you will write, review and keep product knowledge content up to date. You’ll centralize product documentation, establish accountability for key features, and implement systems to keep information accurate and up-to-date. Your work will enhance team alignment, reduce inefficiencies, and build stakeholder confidence in our solutions. You’ll be the first point of contact for team members seeking support, advice, training, information, guidance around knowledge management.

You will work closely with our business and technical teams, including Marketing, Product and Engineering to create and optimize a robust knowledge-sharing ecosystem.

This role is ideal for someone passionate about knowledge management in a fast-paced fintech environment, with a talent for collaborating across technical and business teams. If you excel at creating frameworks, driving process improvements to enhance efficiency and client satisfaction, this is a perfect fit. A proactive problem-solver who empowers teams to deliver exceptional results will thrive in this role.

Your mission
Consolidated Solution documentation: 

• Develop and maintain a centralized repository for solution documentation. 

• Act as the single source of truth to eliminate redundancy and ensure scalability. 

• Promote alignment across teams by providing accessible and up-to-date information.

• Maintain accurate and consistent information to reduce duplication of effort and inefficiencies.

• Enable faster onboarding and better collaboration between teams by providing clear, centralized resources.

Systematic Documentation updates:

• Implement and manage systems to ensure documentation remains current and relevant.

• Reduce reliance on tacit knowledge by institutionalizing critical information.

• Enable seamless workflows and data-driven decisions through reliable and accessible documentation.
  

Cross-Functional Collaboration:

• Partner with Product, Delivery, Sales, and other teams to identify gaps and opportunities in knowledge management.

• Facilitate communication between stakeholders to maintain alignment and operational efficiency.
  

Drive Efficiency and Continuous Improvement:

• Regularly assess and improve documentation processes based on team feedback and industry best practices.

• Build scalable systems that support organizational growth and evolving needs.

Qualifications

Qualifications & Experience

• Experience in Knowledge Management or Related Fields:
  At least 5+ years of experience in knowledge management, technical writing, or a similar role, preferably within a technology or product-focused environment. 

• Strong Organizational and Analytical Skills:
  Proven ability to develop, maintain, and optimize systems that centralize and organize information. You should be comfortable assessing large sets of data, identifying gaps in knowledge flow, and implementing processes that drive efficiency and accuracy.

• Expertise in Documentation Management Tools:
  Proficient in using knowledge management and documentation tools such as Confluence, SharePoint, Jira, or similar platforms. Experience with content management systems and knowledge bases is essential.

• Change Management Experience:
  Experience in managing change processes, particularly around product updates or new feature launches. Ability to implement structured change management practices that ensure all stakeholders are informed and aligned as product offerings evolve.

• Ability to Drive Continuous Improvement:
  A passion for continuous learning and improvement, with a demonstrated ability to regularly evaluate documentation, knowledge management tools, and processes, using feedback and industry best practices to drive enhancements.

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Salary for the role is between £80-105k plus stock options. 

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.