Knowledge and LMS Product Owner

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify seeks a Knowledge & LMS Product Owner to collaborate with business units, technology teams, and support functions to oversee the full lifecycle of Amplify’s knowledge management and Learning Management Systems (LMS). This includes contributing to the management of intranet platforms, corporate portals, communication and collaboration tools, internal and external content (such as product documentation and training materials), and driving the development of new features and improvements to support knowledge sharing and learning across the organization. This role partners with other Product Owners within Business Systems and directly interfaces with engineering, QA and operations experts to represent the voice of the customer/user and is responsible for defining, documenting and clearly articulating requirements to the delivery team. 

Responsibilities:

• Serve as subject matter expert on selection, management, design, enhancement, and delivery of LMS and knowledge management strategies. This includes addressing key business challenges such as improving information accessibility, ensuring effective content governance, optimizing content categorization and data organization, and creating user-friendly article/content workflows (including approval processes).

• Develop content governance standards and knowledge lifecycle management processes, including article standards, metadata, and a content feedback loop

• Continuously refine search optimization standards (synonyms, filters, etc) to maintain and improve the accuracy and relevance of search results

• Collaborate with Customer Support and other Product Owners to explore and implement AI-driven tools to leverage knowledge repositories across the enterprise to drive both efficiencies and quality improvement in our support processes

• Manage migration of data and content from legacy knowledge and LMS systems to corporate standards, such as Salesforce Knowledge. 

• Monitor, Identify, and resolve production issues within Salesforce Knowledge and other knowledge and LMS applications

• Understand company strategy and ensure our technology stack aligns with current and long-term goals

• Collaborate with other Business Systems Product Owners (e.g., Sales and Service, Marketing, etc.) to identify potential changes to upstream or downstream processes that impact Salesforce Knowledge or LMS systems

• Collaborate with Sales, Marketing, Supply Chain, internal support, Customer Experience teams, and leadership to define and prioritize the product vision, strategy, and roadmap, deploying new features, improvements, and bug fixes based on business feedback, priorities, and enterprise goals

• Lead the creation of functional specifications in collaboration with product management and engineering teams by maintaining a prioritized and refined backlog. Communicate effectively to participate in managing product development and delivery within the Scrum team following Agile practices

• Work closely with development and system administration teams to develop process and technical solutions, while ensuring product features are delivered on time and meeting high-quality standards with appropriate documentation and controls

• Conduct research and respond to questions in regards to system functionality. This function will support new development initiatives as well as bug fixes and system patches

• Support, create, open and sponsor projects related to improvements/enhancements in area of ownership (both technical and business related). 

• Work with project teams to build and manage product documentation, organizational change management needs, training plans, and other supporting materials

• Collaborate with Business Analysts to create IT requirements to drive changes and enhancements in user story format. Solidify requirements by analyzing documentation, hosting interviews and conducting research

• Plan, facilitate, and monitor User Acceptance Testing (UAT) for all initial implementations, future improvements, and system upgrades

• Establish and monitor performance metrics, providing related reporting to product management and executives to communicate project status, including usage, content effectiveness, and user engagement

• Measure and analyze product performance and organizational feedback to identify areas for process improvement and to inform future product development plans

Basic Requirements of the Knowledge and LMS Product Owner:

• Previous experience working with Salesforce Knowledge or similar knowledge management systems

• Bachelor's degree, preferably in information services, information technology, computer science, business or related area

• Minimum of 5 years of recent experience as a Business Analyst / Product Owner

• Experience working in Agile development environments required

• Ability to contribute effectively within a fast paced, fluid environment

• Strong written and verbal communication skills to enable successful communications and interactions with a wide audience: IT, development, product management, operations, account support, vendors/partners, customers and management with a mix of in person, remote and offshore team members

• Demonstrated ability to successfully manage multiple projects with limited management oversight, including timelines, tasks, teams, group dynamics, etc.

• Ability to work across several lines of business to achieve long-term organizational goals

• Critical thinking with strong analytical and problem-solving skills

Preferred Requirements of the Knowledge and LMS Product Owner:

• Familiarity with Experience Cloud

• Experience with Learning Management Systems/Functionality

• PMP certification

• CSPO certification

• Experience in K-12 public or private school

• Salesforce Certified Administrator 

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross annualized salary range for this role is $134,000 - $145,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.