A bit about us
Do you want to join one of the world’s fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
The Role
We are looking for a Knowledge Analyst to help us implement and measure our knowledge management strategy and roadmap by enabling product and operational excellence. This role is focused on developing a well-structured, easy to use, up to date and thoughtfully designed knowledge base in Service.
Main Responsibilities:
- Maintain consistent, high-quality, up-to-date, and searchable content for audiences of varying skill level both internally and externally.
- Connect and drive knowledge initiatives for people with the relevant information, resources, and knowledge across Operations, Delivery, and Product to develop and support new and existing products, features, and services.
- Measure and showcase business impact, track the usage, and define efficiency of the knowledge base content.
- Coach, promote knowledge and information sharing across Service area by building and maintaining knowledge base.
- Plan, test, and implement tools to embed knowledge and information throughout Service to continuously improve processes and eliminating outdated.
Required skills:
- Proven experience in working with knowledge, driving information exchange or training.
- Strong proficiency in English, both written and verbal.
- Experienced with data visualization tools, storytelling with data and video tutorials.
- Have self-starter mindset with excellent prioritization and time management skills.
- Excellent communication and interpersonal skills.
- Strong project management and presenting skills.
Bonus Points for:
- ITIL Knowledge Management.
- A portfolio showcasing how-to articles, video tutorials, FAQ pages.
- Previous experience with LMS tools.
Personal Characteristics:
- A commitment to service excellence.
- Detail oriented, data-centric and well-organized.
- Passionate and inspiring with proactive mindset.
- Reliable and results driven.
- A passion for sports.
What’s in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
What the Team is Saying
What We Do
From enabling sports to better collect and manage their data, to applying it to power better fan engagement, our technology and expertise delivers the difference to more than 700 sports, betting and media partners around the world. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies with over 1,800 employees. We're headquartered in London and have offices in New York, LA, Medellin, Tallinn, Sofia, Melbourne, Bologna, Vilnius, Lausanne and Singapore.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
