HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
As Key Account Manager for Experiences your overall objective will be to grow and optimize a portfolio of accounts across the USA and LATAM. The role is responsible for managing and growing existing accounts to whom we provide Experiences and Activities. This is a great opportunity for an experienced account manager to manage and develop a diverse portfolio of client accounts (including national, regional and global tour operators, online & retail travel agencies, hotel chains, destination management companies).
Main Objectives:
Focus on growth and development of existing clients through proactive management of assigned portfolio of accounts.
Working collaborative across HBX group to understand opportunities for growth of our Experiences portfolio via our Eco-system.
Identification and assessment of client’s critical needs and liaison with internal departments to find solutions.
Take actions based on daily/weekly analysis of clients’ performance.
Attend weekly trading meetings and provide succinct updates on client performance, market trends and opportunities.
Ensure the timely and successful delivery of solutions according to customer needs
Essential:
- At least 3 years’ sales management experience in the B2B market, ideally within the travel/tourism industry including a proven track record of increasing sales through existing clients, and key account management.
- Excellent knowledge of MS Office applications (Word, Excel & PowerPoint), CRM Systems (Salesforce) and MI tools.
Desirable:
- Degree or accredited experience in the field of Experiences or Tourism
Skills Knowledge & Experience QUALIFICATIONS
- Fluent in Spanish & English with excellent communication and presentation skills (verbal and written). Additional languages would be a major plus given the individual will be managing customers internationally.
- Knowledgeable about the travel/tourism industry in particular Experiences.
- Strong business acumen and negotiation skills - able to drive insights, make commercially sound decisions and reach mutually beneficial agreements through a deep understanding of clients, the market, key business drivers and financial indicators.
- A proactive, results-oriented individual who is comfortable working on their own initiative and driven by working towards targets. Highly motivated and hungry to progress their career.
- Strong collaboration skills, customer and team focused, with the ability to engage and influence key decision makers
- Exceptional organizational and project management skills. The individual needs to be detail oriented, take ownership and have a methodical approach to the management and maintenance of accounts
- Comfortable managing multiple projects and activities in a demanding and rapidly changing business environment
- A general understanding and interest in technology, particularly the features and benefits of different IT and web based solutions to connect and store data (e.g. XML, white label websites)
- Experience working across multiple countries and regions and cultural awareness through working with global customers is advantageous
- Flexible and adaptable to travel, with the expectation to travel 25% of the time.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
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Within an innovative, engaging and multicultural environment.
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Have the opportunity to build strong and lasting business relationships and friendships from around the world.
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Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
