Job Description :
Role Purpose
Strategic Vision:
- Ability to understand and align the company’s goals with the needs of key clients.
- Drive long-term strategies to foster strong relationships and business growth.
- Identify opportunities for innovation and continuous improvement in client service. Own, develop and drive the relationships and commercial agenda with customers – this is a customer facing role first and foremost
- Client Centric Mindset
- Lead with a focus on understanding the client’s business objectives, pain points, and key success factors
- Develop customer management capability
Decision-Making and Problem-Solving
- Lead efforts to solve complex client challenges and issues in a timely manner.
- Make informed decisions that positively impact both the client and the business.
Influence and Negotiate
Cross-Functional Collaboration
- Work closely with internal teams (e.g., sales, marketing, product development, customer service) to ensure client needs are met.
- Serve as the point of escalation for resolving client issues, ensuring seamless communication across departments.
Key Responsibilities
- Develop truly world class collaborative customer partnerships and strategies
- Management of profit and NSV targets – “owning the numbers”
- Motivate sales teams behind clear, simple and powerful customer strategies.
- Develop and orchestrate end-to-end relationships via a cross functional network within Diageo and the customer base
- Manage multiple commercial, marketing, supply and financial touch points internally and externally
- Contract Management
- Drive the highest standards of execution for all specified channels.
- Data-Driven Insights
- Develop and co-ordinate tailored brand activity by channel and major customer.
- Nielsen interpretation and development of corrective action plans.
- Develop accurate forecasting through demand planning resource
- Monitoring, evaluating and advising on Brand/Customer volume, trends and dynamics.
- Create and develop world class account plans
- Implement and develop appropriate KPI’s
Requirements
Qualifications
- Suitable university degree.
- High cognitive ability
Experience
- 6–10 years’ experience gained across commercial and other functions – cross functional experience an advantage.
- Minimum 2 - 3 years Key Account Management experience or leading account team
- Cross functional integration and coordination
- Joint Business Planning knowledge and experience at strategic level
- Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)
- Track record of success in highly demanding sales organizations (FMCG) and in alcoholic beverages
Worker Type :
Regular
Primary Location:
Waterfall
Additional Locations :
Job Posting Start Date :
2025-02-07
What We Do
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry.
With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future.
To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet
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