Key Account Manager

Company Description

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Job Description

Are you an experienced and strategic account manager with a true 'service first' mindset? Do you have a strong understanding of retail operations in Czechia? If this sounds like you, then we'd love to chat!

Role background

Wolt is a Finnish technology company and until recently, we've been best known for our food delivery platform. However, food delivery was just the start. We don't want just to satisfy our customers' hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys, and other exciting products, all referred to as Retail.

As Key Account Manager your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you're working with.

On a personal note, it goes without saying that you're a team player and willing to get your hands dirty as we build this new area of our business in Czechia! As time progresses and more Retail partners are onboarded, the targets and duties of the role may develop. This means that you must thrive in the 'start-up' environment where constant change means there's always lots to get your teeth into!

What you'll be doing

• Successfully onboarding and training venues together with Retail Account Managers, providing them with all the tools and information to start working as soon as possible. Hired candidates will first learn the basics of onboarding new partners to our platform, which will take approximately one month.
• Driving and managing Month over Month operations excellence metrics, growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis, and frequent quality and satisfaction checks.
• Owning the partner's assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
• Working with the partner to improve overall sales and conversion rates by sharing tools and best practices to help ensure the partner's success.
• Getting feedback from our partners and translating it into product, marketing and operations improvement
• Key communicator between our operations and Retail partners.
• Working closely together with the marketing team to plan and execute campaigns together with Retail partners

Qualifications

• You have proven experience from previous account management, business development or similar role
• You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
• You cultivate extensive mutually beneficial relationships 
• You are structured, detailed, and service-oriented
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI
• You have strong problem-solving skills with a bias for action and impact
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination 
• Excellent interpersonal skills with the ability to adapt tone to suit the audience
• Fluent in Czech and English

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!