Key Account Manager

Company Description

About SEEK
SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses. SEEK has a global presence (including Australia, New Zealand, China, Hong Kong, and South-East Asia), with exposure to over 2.9 billion people and approximately 27 per cent of global GDP. SEEK makes a positive contribution to people’s lives on a global scale. SEEK is listed on the Australian Securities Exchange, where it is a top 100 company and has been listed in the Top 20 Most Innovative Companies by Forbes.

SEEK is present in Asia through Jobstreet and Jobsdb, two leading career platforms, with presence across Hong Kong, Indonesia, Malaysia, Singapore, Thailand, and the Philippines. The business represents strong underlying growth and profitability (being the fastest growing part of SEEK’s portfolio of businesses) and attracts over 400 million visits a year.

A cornerstone of SEEK’s growth since its inception has been the passion of its people, its award-winning culture and our people’s strong commitment to the SEEK values. SEEK provides a culture of excellence and acceptance and celebrates the diversity of employees that contribute to the success of its organisation.

Job Description

The Role
Key Account Manager will be overseeing the relationship of the important customers both Multinational and Local Companies. You will be responsible for obtaining and maintaining the long term key customers by comprehending their requirements and challenges.
The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify customer’s business needs to approach our company’s products, services and solutions.

Key Responsibilities
• Develop good working relationships with key customers to enhance customer satisfaction and retention
• Provide services to the customers through face to face visits, accounts review and reporting, product forums, and other activities that may be deemed necessary
• Develop business strategies that benefit both the company and the clients and ensure a deep understanding of their business needs
• Manage annual contract negotiations
• Develop, execute and refine customers experience strategy for the team to ensure it can meet the business objectives of revenue growth, client acquisition & customer satisfaction

Qualifications

Essential Qualifications, Skills and Experience
• Bachelor Degree with at least 5 years experience in Account Management
• Strong negotiation skills at senior levels, including Managing Directors and CEOs of small businesses to Corporate
• Prior experience at representing an organization and solid presentation and public speaking skills
• Good English Communication skills (TOEIC Score at least 600 or equivalent)
• Good interpersonal skills, excellent communicator, strong in organization and creating teamwork, good facilitator, consensus builder, and able to manage conflict

Additional Information

‘Our SEEK’
At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term