Key Account Manager

Job Description

As a Key Account Manager, you will be responsible for a portfolio of around 200 local hero restaurant partners. We’re looking for someone who has a true passion for establishing strong win-win relationships and improving key performance metrics to create results for the restaurants, the users and ultimately for Wolt. Your focus will be on making sure your partners thrive on our platform by spotting growth opportunities while providing the tools and support they need to grow.
You'll be an integral part of our collaborative team, where innovation and support define our culture. Together, we foster an environment of shared challenges, successes, and ambitions. Within our dynamic office space, characterized by youthful energy and strong team spirit, you'll find abundant opportunities for growth and connection. With regular engagements such as team meetings, feedback sessions, and cross-departmental collaborations, you'll thrive in an environment that supports both personal and professional development.

As our new colleague, your primary focus will be:

• Collaborating to build strong and meaningful relationships with restaurant partners within Norway.

• Leading strategic renegotiations of commercial terms with restaurant partners, introducing cutting-edge Wolt products and services to expand partner offerings and increase their revenue. (i.e. Wolt+ and Wolt Drive).

• Assisting restaurant partners in achieving their goals by providing consultation on improvements, quality checks, and creative strategies. Regularly assessing partner performance, prioritizing actions to maximize impact, and develop their business with the latest trends and strategies using Looker as our BI tool.

• Getting feedback from our partners and translating it into improvement opportunities for Product, Marketing and Operations teams.

• Driving revenue growth, utilizing a data-driven approach to propel revenue growth for your restaurant partners and Wolt.

Qualifications

• Relevant Experience: Proven success in Account Management roles, with a strong commercial mindset driving growth and profitability.

• Interpersonal Skills: Demonstrate exceptional communication and relationship-building abilities, with a proven track record of adapting dialogue and negotiations to suit diverse audiences, including restaurant owners and chefs.

• Business Acumen: Display a strong creative and tactical mindset. You have previously identified growth opportunities and driven business objectives forward through innovation and operational improvements.

• Analytical Proficiency: Ability to analyze performance metrics and business data effectively to inform decisions and improve partner relations and business outcomes.

• Structured Communication & Storytelling: Ability to convey ideas clearly, from concept to polished presentations, using data visualization to support decision-making.

• Attention to Detail and Service Orientation: Exhibit attention to detail with a commitment to delivering superior customer service.

• Initiative and Ownership: Candidates must show a high degree of initiative and the ability to operate autonomously, pushing projects beyond the initial scope without prompt.

• Languages Proficiency: English & Norwegian Fluency

• Technical Skills: Familiarity with CRM systems and knowledge of analytical dashboards - for example, Looker or Power BI, preferred.

Additional Information

In addition to the dynamic role outlined above, we're committed to fostering growth and development opportunities for our team members. Whether it's within your current department or exploring new avenues across the organization, we encourage and support your professional advancement journey. Our culture of continuous learning and internal mobility ensures that every member of our team has the chance to thrive and excel in their career.

If this sounds like an opportunity you want to pursue, apply today sending us your CV in English!
If you have any further questions about the position, you can turn to: Karolina Olesinska, Talent Acquisition Partner, [email protected].
Please note that we do not accept applications coming in via email.

Please note that due to the holiday season, response times may be slightly delayed—we appreciate your understanding and wish you a joyful season!