Key Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2020 Wolt and DoorDash announced they are joining forces, and we are now a team of one. We continue to expand rapidly and are looking for more talented individuals to join us.
Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.
So, why work at Wolt?

At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.

Job Description

Do you have experience working in or with restaurants? Are you passionate about building strong relationships with partners and using data to drive success? Would you like to join an expanding team in our Budapest office? If so, keep reading!

The Hungarian Wolt was founded in 2018 and now we are in more than 90 cities, working with more than 5500 restaurant and retail partners around the country. Our mission is to make cities better by empowering and growing local communities. To do so, we want to make the busy lives of our customers a bit easier, offer local stores and restaurants additional sales and offer flexible earning opportunities for courier partners.

As a Key Account Manager, you'll be responsible for managing key restaurant partnerships, and monitoring critical KPIs such as order volume, basket size, promotional activities within their own merchant portfolio. This role also involves financial reporting, trend analysis, and the development of marketing action plans. 

What you’ll be doing:

• Manage your own restaurant portfolio by aligning with the company’s goals and developing dedicated financial and operational plans to guide partner success.

• Provide after-sales support to help improve merchant performance.

• Build strong client relationships through regular communication, both over the phone and in person

• Generate reports on restaurant KPIs and financial metrics using Excel and our internal data system.

• Organize meetings in both Hungarian and English, with internal teams and external partners.

• Collect feedback from partners and help translate it into actionable product, marketing, and operational improvements.

Qualifications

• Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams.

• Strong analytical skills and great knowledge of Excel.

• Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams.

• Tech-savvy and quick to learn new tools and systems.

• Ability to work independently, taking initiative and delivering results while following manager guidance.

• Fluent in Hungarian, with strong communication skills in English.

• Experience in restaurant management, hospitality, or retail is a plus, but not required.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer:

🌍 Independent work in a dynamic, international team

💰 DoorDash Equity

💳 SZÉP-card

🏥 Private health insurance 

🏋️ All You Can Move card (self-financed)

💙 Employee Assistance Programme - therapy and wellbeing

% Discount on your Wolt orders

👶 Extended parental leave for fathers: 16 weeks total

💻 Modern work equipment

🫶 Volunteer day 

🍿 Snacks & drinks in the office

If you have any further questions about the position before applying, you can turn to:

Zsófia Szentes, Talent Acquisition Partner - [email protected].

Please note that we do not accept applications sent by mail. Please submit your application through our careers website!