LocationPalm Coast, United States of America
The Key Account Manager (KAM) is responsible for managing and nurturing the relationships with the company’s most important clients. The KAM serves as the primary point of contact for assigned key accounts, driving long-term value through strategic partnership development. The role requires strong relationship-building skills, technical know-how, an understanding of client needs, and the ability to drive sales and deliver solutions that meet the client's business goals.
Job Responsibilities:
- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
- Act as the main point of contact and ensure their satisfaction with our products and services.
- Handle contract negotiations, renewals, and agreements to ensure favorable terms for both the company and the client.
- Develop and execute strategies to achieve sales targets and increase account profitability, while managing account budgets.
- Collaborate with clients to understand their long-terms objectives, demands, challenges, and pain points, and provide solutions that align with their goals.
- Identify new R&D opportunities and act as a coordinator between engineering teams in the development process.
- Work closely with internal teams (quality, operations, marketing, R&D, and customer service) to ensure timely delivery of products and services, addressing any issues that arise.
- Provide regular reports on account performance, revenue forecasts, and client feedback to management.
- Stay up to date with industry trends, market conditions, and competitor activities to identify potential business opportunities and risks.
Qualifications
Education:
- Degree in Engineering or other relevant technical education.
- Degree or further education in Business Administration, Marketing, Sales, or a related field is a plus.
Experience:
- Minimum 3 years of work experience in an engineering role.
- Proven track record of direct cooperation with customers.
- Experience in account management, sales, or business development is a plus.
Desired Skills & Competencies:
Communication and Interpersonal Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with the ability to build trust with stakeholders.
- Ability to handle complex client interactions and resolve conflicts effectively.
- Hands-on mentality.
Analytical and Strategic Thinking:
- Strong analytical skills, with the ability to interpret sales data, client feedback, and market trends.
- Strategic thinking and problem-solving skills, with the ability to develop innovative solutions to meet client needs.
Project Management:
- Exceptional organizational skills with a proven ability to manage projects.
Sales:
- Ability to identify and capitalize on new sales opportunities within existing accounts.
Languages
- Fluent in English
- Experience in Spanish is a plus.
What you can expect from us:
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Health, Dental and Vision coverage after 30 days.
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401K with company contribution of 5% plus matching after 90 days.
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88 paid holiday hours per year.
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Up to 120 hours paid time off per year.
If you are interested in the Key Account Manager position, please apply directly on our website: Careers — Alleima.
Top Skills
What We Do
Alleima is a global manufacturer of high value-added products in advanced stainless steels and special alloys as well as solutions for industrial heating. Based on long-term customer partnerships and leading materials technology, we develop products for the most demanding applications and industries.
Our offering includes products like seamless steel tubes for the energy, chemical and aerospace industry, precision strip steel for white goods compressors, air conditioners and knife applications, based on more than 900 active alloy recipes. It also includes ultra-fine wires for medical and micro-electronic devices, industrial electric heating technology and coated strip steel for fuel cells technology for cars, trucks, and hydrogen production.
The fully integrated value chain, from R&D to end-product, ensures industry-leading technology, quality, sustainability, and circularity.
For more than 100 years, Alleima has recycled steel and today products consist of in average 83% recycled materials. Our arc furnaces use fossil free energy, and the CO2 emissions are low.
Alleima has approximately 5,900 employees an customers in approximately 90 countries
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