Key Account Manager-Consumer

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

At Galderma we’re unique and we embrace difference.

Whether it’s the unique breadth of our integrated offering that covers Aesthetics, Consumer, and Prescription products; or our commitment to recognising and rewarding people for the contribution they make – working here isn’t like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Key Account Manager-Consumer

Location: Stockholm, Sweeden. Hybrid

Job Description

The  Key Account Manager for Consumer  is responsible for managing and strengthening client relationships, ensuring high-quality customer service, and resolving issues. They also engage with clients to understand their business needs, prepare proposals, and collaborate on industry-specific activities. This role involves working independently on complex projects, mentoring junior employees, and influencing stakeholders to adopt new practices..

Key Responsibilities

• 100% responsible for off line and store channels in Sweden.
• Responsible for in field pharmacy education of Galderma's consumer portfolio within skincare.
• Expand the channel category, increasing the portfolio of Cetaphil within this.
• Implement Key Account & Client Management Plans: Develop and execute strategies to retain and strengthen client relationships.
• Customer Service and Issue Resolution: Provide high-quality customer service and resolve client issues promptly to ensure client retention.
• Client Engagement Activities: Identify client business requirements, prepare proposals and quotations, and engage with clients to meet their needs.
• Process Development and Administration: Contribute to the creation and management of processes related to Key Account & Client Management programs and policies.
• Industry-Specific Relationship Management: Collaborate on activities specific to the industry to enhance client relationships and coordinate customer-facing roles.
• Project and Process Management: Manage large and complex projects independently, lead process improvement initiatives, and design new processes.
• Mentorship and Training: Direct the work of junior employees, provide training and mentorship, and manage processes and programs.
• Stakeholder Engagement: Build and maintain strong relationships with internal departments, external service providers, and key stakeholders, providing technical guidance and influencing new practices

Skills & Qualifications

• 8-12 years of experience in key account management or a related field.
• Proven track record of managing and strengthening client relationships.
• Proven record of category management within consumer and or FMC. Project management
• Experienced within skincare at channel level, wants to be ''out'' interacting with customers.
• Proven Network, Proven integration of innovative projects with customers that have generated increased revenue.
• Experience working with e-com customers.
• Track record from FMCG companies
• Advanced education (e.g., Master's degree in Business Administration, Marketing) is often preferred
• Technical Guidance and Mentoring

What we offer in return

The Key Account Manager position at Galderma offers a unique opportunity to make a significant impact by managing and strengthening client relationships. This role provides substantial autonomy, allowing you to lead large and complex projects independently and drive process improvements. Working at Galderma Stockholm comes with comprehensive health insurance, flexible working hours, professional development opportunities, and a diverse and inclusive culture. Additional benefits include competitive salaries and bonuses, generous retirement plans, ample paid time off, employee discounts, and career mobility within the company. This position is ideal for professionals seeking a supportive and rewarding work environment while contributing to a global leader in dermatology.

Next Steps

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager 
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.