カスタマーサポートスペシャリストとして、HubSpotのお客様のビジネスの成長をサポートいただくお仕事を担っていただきます。当社のサポートチームはお客様のニーズに迅速に対応し、クリエイティブな問題解決力とHubSpotの仕組みに関する深い知識で、お客様お一人お一人にパーソナライズされた相談しやすいサポートを提供します。
HubSpot JAPACのカスタマーサポートスペシャリストの実際のお仕事の詳細は、以下のビデオでご覧ください。
カスタマーサポートの役割：
- チャット、メール、電話などの方法でお客様と連携し、効果的に問題を解決に導きます
- HubSpot内のさまざまなツールについて、使い方の質問に回答し、お客様をサポートします。（この業務によりHubSpotのソフトウェアに関する深い知識を身につけることができます）
- ソフトウェアの問題を診断し、確立されたプロセスを用いて製品チームやエンジニアリングチームと連携します
- HubSpotソフトウェアを使用するマーケティング担当者、営業担当者、サービス担当者へのサポートとガイダンスの提供をします
- お客様がビジネスを前進させ、成長させるために役立つ、パーソナライズされたソリューションのご提案をします
- カスタマーサクセスや営業チームなどの社内チームと協力し、既存のお客様が当社のプラットフォームやサービスをさらに利用する機会を特定する
- お客様のニーズが変化し、案件の量が増えても、冷静さ、回復力、柔軟性を発揮できることを求めます
応募条件：
- ネイティブレベルの日本語とビジネスレベルの英語力
- クリエイティブな問題解決にやりがいを感じられる方
- 自発的で学習意欲のある方
- ダイナミックな環境で成長し、スピードの速い変化に柔軟に対応できる方
- 優先順位や顧客ニーズの変化に迅速に対応できる方
- 顧客と一緒に仕事をし、顧客の目標を実現するためのソリューションを見つけることに情熱を持っている方
- 優れたコミュニケーション能力、明確な表現力、流暢な会話力
- HTML、CSS、APIなどの技術的なスキルを身につけることに興味がある方
このポジションで働くメリット：
- 無制限の休暇制度とリモートワーク制度
- HubSpotの株式(RSU)と従業員株式購入プラン (ESPP)
- 包括的な新入社員のオンボーディング＆トレーニングプログラム
- 無料図書プログラム
- 育児休業：最低16週間のプライマリーケアギバー休暇と6週間のセカンダリーケアギバー休暇
- 勤続５年でのサバティカル（長期有給休暇制度）
- 年間フィットネス補助金プログラム
- HubSpot の文化は、当社のミッションと指標に対する共通の情熱によって支えられています。適切な判断を下し、顧客のために解決することを価値観とする、成長意欲のある素晴らしい人々が集まる文化です。HubSpotで働く社員は、HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent（謙虚さ、共感性、適応性、卓越性、透明性）を持っています。
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
Top Skills
What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
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