Junior Workload Automation Technical Support Engineer

Job Description:

About DXC Bulgaria
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful at home. At home - in Bulgaria.
The Junior Workload Automation Technical Support Engineer is responsible for delivering operational services to outsourcing accounts, covering the team’s portfolio skillset. Primary tasks include working on (monitoring generated) incidents and service requests, planned changes and/or project implementation, planning, coordination and implementation of changes. Basic operations work with jobs (start, stop, hold, off-hold, etc.) based on instructions (either predefined, or provided by an Application support team). The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction, providing support 24/7. The idea is to increase Quality of executions of procedural and standardized tasks.

 
Daily challenges
 

• Monitoring of alerts, customer Incident and customer Requests in the internal workflow tools
• End to end ticket handling in all workflow tools according to agreed SLAs and internal procedures
• On time escalation when required
• Planning, testing, coordination and execution of assigned changes (Standard, Normal, Urgent or Emergency)
• Suggest improvements and automations to lead to productivity and efficiency
• Participate in Root Cause Analysis in Problem Management lifecycle activities
• Troubleshooting in conjunction with vendor and third-party support
• Perform other duties according to the IT Service Management processes

eXperience and skills required
 

• Fluent in written and verbal English
• Preferably 1+ year of experience within IT Operations, or infrastructure services support (Microsoft Windows and Linux/UNIX based operating Systems or Network management)
• Understanding of current and emerging Cloud technologies – MS Azure, AWS, Managed and Virtual private cloud solutions, automation tools and development platform

A significant advantage would be:

• Working experience with any Workload Automation software product will be considered strong advantage (IBM Tivoli Workload Scheduler; Broadcom/CA Automic One Automation (UC4); Broadcom/CA Workload Automation (Autosys); BMC Control-M);
• Ability to schedule and monitor batch objects

 
 Company benefits 
 

•  Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
•  Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
•  Access to a foreign language learning platform
• Stable employment in an international company 
•  Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools) 
•  Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
•  DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.
Please note only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.