(Junior) Customer Success Manager - Boston (f/m/d)

Posted 17 Days Ago
Be an Early Applicant
Boston, MA
Hybrid
Junior
AdTech
The Role
Manage accounts of app publishers to maximize revenue, analyze performance KPIs, and establish strong communication pathways while optimizing user funnels.
Summary Generated by Built In

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.


adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that’s just the start: We’ve just launched our programmatic in-app platform in order to disrupt the status quo of mobile ad monetization. Again.


Home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the AppLike Group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with.


Be the next tech-driven, ambitious talent to join our growing teams!


Meet Your Team: Supply Growth Team


Manage accounts, maximize revenue, and drive product ideas. And be the best at it. adjoe’s Supply Growth team helps solve the everyday challenges of app publishers to reach maximum revenue profitability and promise a highly engaging ad experience. You are always asking yourself “How can we keep optimizing our user funnel?” “Where can new app placements drive success?,” and “Which technical enhancements will help my clients hit their next revenue milestone?” With a specialized skill set for both traditional and technical account management, this team has a lasting effect on the enhancement of our product and its relationship to publisher revenue.

What You Will Do

  • Manage a portfolio of existing app publishers with the focus of generating more revenue for them and us
  • Establish strong relationships with your existing partners through day-to-day communication (Slack, E-Mails, Calls)
  • Analyze KPIs related to the performance of your partners and take action accordingly
  • Prepare reports, presentations, and business reviews (QBRs) for app publishers
  • Use our dashboard and other tools (Salesforce, Happyfox) to track activities related to your app publishers portfolio
  • Being able to gather and communicate your partner’s needs internally with the right priority, including technical troubleshooting

Who You Are

  • You have 1 year of experience in Advertising Technology, Mobile Advertising or Digital Marketing Space
  • Understanding of the standard KPIs used in Ad Tech (CPI, CPM, CPC, ARPDAU, CTR, etc)
  • Outstanding communication skills (verbal and written)
  • Excellent analytical skills
  • Mastering the Google Suite (Sheet and Slides especially)
  • Output- and Revenue Driven attitude
  • Liking to work in a fast-paced environment
  • Strong sense of ownership

Fuel for the Journey: Benefits to Support Your Ambitions

  • Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, office in the heart of Boston.
  • Physical & Mental Health Package: On-site free gym + substantial reimbursement program for at-home gym equipment.
  • Activity Package: Regular team and company events, bi-annual trips to HQ in Hamburg, Germany!
  • Education Package: Opportunities to boost your professional development with courses and training directly connected to your career goals 
  • Free of charge access to our EAP (Employee Assistance Program) which is a counseling service designed to support your mental health and well-being

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!


We welcome applications from people who will contribute to the diversity of our Company.

Top Skills

Google Suite
Happyfox
Salesforce
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The Company
Hamburg
230 Employees
On-site Workplace
Year Founded: 2015

What We Do

applike group is the leading company building in the app economy. Our technologies + businesses to cover the full value chain of the mobile apps market.

Our companies work independently, but benefit from each others’ technologies and knowledge.

We are 4 companies (JustDice, adjoe, Sunday, justtrack) under one roof of applike group.

justDice: We build exciting app-discovery products for mobile gamers. With >50 million users we are the global market leader, while still growing rapidly every day

adjoe: We build new technologies and ad formats that create a competitive edge for mobile app developers.

Sunday: We create and publish extremely engaging and addictive mobile games with smart and player-friendly monetisation

justtrack: One-stop software to automate your whole user acquisition process.

This would be inconceivable without the 3 developer teams that form the core of applike group.

We are 100 percent tech company where everybody is interested in computer science. We are always giving our best to get in touch with the newest technology in order to build the most relevant products. Our mission is to build software with the capability to distribute ads to every mobile device on earth.

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