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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
The Junior Solution Engineer is an individual contributor role that is actively supporting all the technicalities in the telecom partnership process. The engineer in this role takes part in the pre-sales activities for telecom products, product deployments, connectivity and integrations, improvement of product features, solution design and delivery.
In order to deliver the desired business results, solution engineers collaborate with the regional Operator Partnership teams and other internal teams (product development, core connectivity, purchasing etc.); act as project managers or assist the more experienced project leads as well as provide the regional teams with consultation on the technical aspects of the telecom opportunities.
Key responsibilities:
- Providing the regional OP teams with technical support and knowledge by participating in negotiations with telecoms and identifying telecoms’ needs and the possible technical solutions.
- Collecting technical requirements.
- Collaborate with team members in designing technical solutions and service integration plans.
- Presenting technical solutions, assessing if the telecoms' requirements fall out of scope and if they do, escalating internally.
- Conducting the demos and POCs.
- Delivering technical documentation.
- Handling the technical and security questionnaires.
- Acting as a project manager in the solution design, integration and testing phases.
- Supporting the regional OP teams in the closing phase.
- Ensuring that all the projects are delivered on time, within scope and budget.
- Having an overview of the telecom requirements and providing feedback to product development to steer the development of the product features.
- Having a detailed overview of Infobip’s products and solutions from a technical perspective and understanding the commercial point of view (having a basic grasp of the commercial strategy and what a successful project would need from that point of view); keeping track of any changes and upgrades.
Requirements:
- Graduate or final-year student in the field of Telecommunications
- Basic understanding of concepts such as network protocols and network elements in operator's architecture
- Knowledge of PSTN network
- Strong communication, negotiation and presentations skills
- Availability to work full-time
- Good knowledge of English language, both speaking and writing
- Understanding of project management (nice to have)
The engineer on this level focuses on learning Infobip’s products and solutions as well as the business processes. Having a beginner level understanding of project management, they successfully perform project related tasks, consult with the mid and senior engineers, solution architects and solution managers on the assigned projects/telecoms.
Since this is a junior position, don't worry if you don't have experience with all of the things listed in the job responsibilities – rather focus on the requirements - apply & try out your chances!
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Top Skills
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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