Junior Operations Analyst, Customer Support

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.  

We are a growing team looking for a Junior Operations Analyst, Customer Support to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.

WHAT YOU WILL DO

As a Junior Operations Analyst, Customer Support you’ll work on crucial activities which contribute to the execution of the department vision and strategies by identifying and driving productivity and continuous improvement. Moreover, in this role you will actively support the team by solving order management related customer queries and overseeing order entry, order status, adjustments across all networks. 

IN THIS ROLE YOU WILL

• Manage and solve customer service tickets, mainly related to order management queries 
• Proactively improve the communication flows between sennder and external stakeholders, with the goal of decreasing the inbound requests
• Structure analysis and reporting of the CAS (Carrier Admin Support) function, to facilitate the tickets troubleshooting and resolution
• Manage and coordinate the day-to-day order lifecycle, including order ingestion/entry, order status updates, pricing and costing, operations communications and overall order fulfillment; 
• Perform duties and responsibilities as required to support operational issues during peak season managing, checking and closing all the orders received and performed by our Operations Teams;
• Support the drafting of Standard Operating Procedures (SOPs) for the team, in order to  constantly optimize order management activities;
• Assist operations teams in problem solving and troubleshooting to ensure Stakeholders' needs are being met and results are delivered;
• Collaborate closely with Operations (Account Operations Managers and Carrier Managers), Operations Programs and Finance teams to ensure streamlined and defined processes.

WHAT WE ARE LOOKING FOR

• Master degree in economics, statistics, engineering and equivalent fields or comparable work experience;
• At least 1 year of professional experience in operations, logistics customer service, operations analysis, administration with a history of success working ideally within logistics companies and/or scale ups;
• Good experience in data analysis and visualization tools such as SQL, Tableau, PowerBi, Looker to support critical decisions and translating them into actionable insights;
• Experience in working in high-growth and rapidly scaling environments and overcoming the challenges that these bring;
• Great coordination and presentation skills, which facilitate collaboration and partnership;
• Excellent verbal and written communication skills, both in Italian and English;
• Ability to work independently with G-Suite and MS Office (Excel & PowerPoint proficient). 
• A proactive and self-starter approach with good organizational and interpersonal skills;
• Great team working attitude.

ABOUT sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture PM company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane. We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

WHAT YOU CAN EXPECT

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site. 

• Fast growth scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
• Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings. 
• Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp.
• Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys. 
• Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues. 
• Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.

For the Milan office we offer: free on-site gym! Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at [email protected]. As soon as you apply your journey with sennder begins.