Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To coordinate the delivery of learning and development services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Manage administration: Actively interact with Inbound or Outbound consultant to achieve daily customer service quality targets Drive participation in the weekly skills audit tests to improve knowledge and instil the correct behaviours to achieve the desired outcome, through delivering exceptional results, resolving customer requests at the first point of contact Lead team to achieve targets set as per the agreed quarterly performance contracts. Ensure that assessments are conducted and appropriate coaching sessions are done. | Achieve contracted service level agreements : Achieve the set productivity targets of the team as per the quarterly performance contracts Maintain a lower number of outbound transfer calls, as set per the performance contracts and exceed the set adherence to schedule target as set per the performance targets. Ensure adherence of the required In-office Time of the team | : | : | : | : | : | :
Education
Further Education and Training Certificate (FETC): Education, Training and Development (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
