Junior Key Account Manager - Philippines (Work from Office)

About Anchanto: 

We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world. Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential. We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The Role (Describe the role):

Junior Key Account Manager (Jr. KAM) – Anchanto Philippines

The Junior Key Account Manager will play a vital role in managing relationships with existing clients, ensuring retention and satisfaction while identifying opportunities for upselling and cross-selling. This role requires someone who is customer-centric, detail-oriented, and adept at managing multiple priorities to support the overall growth and success of the organization.

Key Responsibilities:

1. Client Relationship Management:

• Act as the primary point of contact for a portfolio of clients, ensuring consistent communication and engagement.
• Build and maintain strong, long-lasting client relationships by understanding their business needs and goals.
• Conduct regular check-ins, business reviews, and feedback sessions with clients to assess satisfaction and identify areas for improvement.

1. Renewals and Retention:

• Monitor client contracts and proactively initiate renewal discussions well before expiry dates.
• Collaborate with internal teams to address any client concerns or challenges to ensure timely renewals.
• Develop and implement strategies to minimize churn and improve customer satisfaction.

1. Upselling and Cross-Selling:

• Identify upselling and cross-selling opportunities by understanding client pain points and offering relevant solutions from Anchanto's suite of products and services.
• Partner with the senior KAM team and sales team to prepare and deliver compelling pitches to clients.

1. Account Planning and Reporting:

• Develop detailed account plans for each assigned client, outlining key activities, milestones, and growth opportunities.
• Track and analyze account performance metrics, including revenue share, usage data, and customer health scores (e.g., ChurnZero).
• Provide regular updates to senior management on account status and progress.

1. Client Onboarding and Support:

• Assist in onboarding new clients and ensuring they are well-versed with Anchanto’s solutions.
• Collaborate with the customer success team to address and resolve any issues or queries promptly.

1. Market and Industry Awareness:

• Stay informed about industry trends, market conditions, and competitor activities to provide insights to clients and adapt strategies accordingly.
• Proactively share relevant market intelligence with clients to strengthen partnerships.

1. Cross-Functional Collaboration:

• Work closely with product, marketing, and technical teams to ensure seamless delivery of services to clients.
• Act as the voice of the customer internally, advocating for their needs and preferences to improve product offerings and services.

Qualifications:

Educational Background:

• Bachelor’s degree in Business Administration, Marketing, Communications, or any related field.

Experience:

• 1-2 years of experience in account management, client relations, or a related role. Experience in the e-commerce, SaaS, or technology industry is preferred.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and account management processes.

Skills and Competencies:

• Customer-Centric Mindset: Demonstrated ability to build relationships and advocate for client success.
• Communication Skills: Excellent written and verbal communication skills to engage effectively with clients and internal teams.
• Analytical Skills: Strong analytical capabilities to track account performance, identify trends, and propose solutions.
• Problem-Solving: Ability to address client challenges creatively and effectively.
• Time Management: Skilled in managing multiple accounts and tasks simultaneously while maintaining high attention to detail.
• Sales Acumen: Basic understanding of sales principles, with the ability to identify upsell and cross-sell opportunities.
• Adaptability: Flexible and capable of working in a fast-paced, dynamic environment.
• Technical Proficiency: Familiarity with SaaS solutions, order management systems, or similar technology is a plus.

Personal Attributes:

• Proactive and self-motivated with a strong drive for results.
• Team-oriented, with the ability to work collaboratively across functions.
• High level of integrity and professionalism in handling client relationships.

Key Performance Indicators (KPIs):

• Client renewal rate and satisfaction scores.
• Revenue growth from upselling and cross-selling.
• Churn rate and customer health metrics.
• Timeliness and quality of client interactions and reports