Who we are looking for
A detail-oriented and driven Junior IT Support Engineer with a passion for PC, software, and problem-solving.
As part of our growing technical support team, you will focus on resolving 2nd line incidents, managing escalations from 1st line, and providing dedicated support to VIP users across the Business. You will gain hands-on experience with Active Directory, Exchange, Citrix, and Microsoft technologies while transitioning from 1st to 2nd line support.
Since we operate 24/7, this role follows a shift pattern to ensure on-site support at all times. You will troubleshoot issues, escalate complex cases to 3rd line teams, and maintain mobile assets used across the Business, ensuring they remain fully operational and up to date.
This is a Junior role, ideal for someone eager to take on new challenges and develop their technical expertise in a fast-paced environment.
The salary range for this position is $52,000 - $60,000 annually.
This role is eligible for inclusion in the Company's hybrid working from home policy.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Proven experience in Active Directory administration.
Strong knowledge of Microsoft Operating Systems such as XP, Vista, 7, and 10.
Proven experience in exchange administration.
Ability to quickly learn new technologies and adapt to evolving systems.
Proven experience in Citrix administration.
Proficiency in Microsoft Office Suite.
Excellent communication skills.
Effective team player.
Excellent time management and problem-solving skills.
Previous experience in 1st or 2nd line roles.
Main Responsibilities
Resolving 2nd line incidents.
Seeking assistance from Engineers and Seniors for complex issues.
Resolving VIP incidents and completing VIP requests.
Completing system maintenance, alongside overnight escalations and call outs.
Managing the domain portfolio.
Managing mobile assets.
Creating and maintaining Active Directory groups.
Applying and maintaining folder permissions or shared drives.
Managing inbound and outbound mail flow.
Top Skills
What the Team is Saying
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
Why Work With Us
Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.
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