Junior IT Support Administrator

First Things First - What We Can Offer You

• Leave to foster personal connections, health & overall well-being
• Employee Assistance Program
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• A range of other fantastic benefits!
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job

The Junior IT Support Administrator is responsible for providing technical support to end-users, assisting in the maintenance of IT systems, and ensuring the smooth operation of hardware and software.

What You’ll Do

• Implement security protocols that safeguard our systems and prepare them for optimal user experience

• Source, configure and deploy IT hardware solutions that power our organisational capabilities

• Create and support dynamic workstations for both in-office and remote team members

• Maintain and optimise our digital communication infrastructure including internet, intranet, and VoIP systems

• Support Salesforce operations through data management, analysis and system administration

• Deliver solutions for cases managed through our Salesforce platform

• Design and prepare comprehensive IT onboarding packages that welcome new team members

• Develop Simpro Group environments for new team members and demonstration purposes

• Orchestrate digital access across multiple platforms and manage the full technology lifecycle from onboarding to offboarding

• Maintain accurate digital and physical asset inventories through regular audits and tracking systems

• Provide responsive troubleshooting and technical support across our technology ecosystem

• Document and refine IT processes to ensure operational excellence and knowledge transfer

• Identify and implement improvements to systems, processes and practices

• Contribute to a culture of continuous improvement and performance excellence

• Assist with general office setup to make the environment a great place to work ​

What You’ll Bring

• Friendly, approachable and passionate about delivering excellent internal customer service

• A positive can-do attitude

• A natural problem solver (not problem finder!)

• Ability to be discreet, professional and maintain confidentiality

• Experience providing IT, hardware and software support in a busy environment

• The ability to use initiative and demonstrate resourcefulness

• Resilience and ability to work independently (and remotely)

• Excellent time management skills, and the ability prioritise and meet tight deadlines

• Knowledge of hardware and software installation, troubleshooting and maintenance

• Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.