Junior IT Coordinator

We have an opportunity for a Junior IT Coordinator to deliver a professional support service locally to our office in Szczecin. The role will support the end users – including with but not limited to hardware, local applications, operating systems, and other IT owned devices. Being proactive, outgoing, and passionate about creating the best experience for our employees. Our Junior IT coordinators strive for service excellence, innovate our services, and capitalize on new technology. We continuously challenge ourselves to further improve our services and the way we deliver them.    

What you will work on:  

• End User Training – identify needs, arrange trainings, and liaise with IT Communication and Training manager through online and physical training courses  

• Local Contracts – follow up with local vendor, identify needs and renewal cycle, liaise with BA&VM   

• Ensure local support to applications, network management, server management, order fulfilment, IT governance and security 

• Local Deskside Support as well as assist 1st Line support team if or when required, act as a 2nd. Line, identify recurring issues/ problems and automation opportunities and report to IT Support Delivery Manager  

• Monitor user satisfaction scores, identify improvement potential 

• Ensure all incidents and requests registered in the global helpdesk system are handled according to GBS SLA/GSM principles and guidelines   

Who you will work with:   

The Junior IT Coordinator will report to the IT Manager but is part of a global shared service organization and will work in close cooperation with numerous global and local teams and stakeholders. Joining a diverse and dynamic team spread across Europe, the Nordics, and Americas – different backgrounds and specialties that you will cooperate with and learn from.   

What we are looking for:  

• Strong written and spoken English and Polish, with the ability to understand and clearly explain IT-related topics  

• Eagerness to learn and grow as an IT Coordinator in a global company within the maritime industry  

• Customer-oriented mindset and strong communication skills to collaborate effectively across teams  

• Proactive approach to problem-solving  

• A university degree in IT, Business Administration, or relevant experience in a similar role (preferred)  

• Category B driving license (nice to have) 

What we can offer you:  

We can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that come with new digital tools and skills. Beyond this, we have benefits that include, but are not limited to:  

• Opportunities for learning, skill development, and career growth 

• Monday to Friday work schedule with flexible start times between 7 and 9 am 

• The option of a hybrid work model, with 3 days in the office and 2 days from home 

• Modern office located in the city center 

• Benefits package that includes private medical care, a Multisport card, group life insurance, a vacation allowance, access to the Multilife platform, English course, fresh fruits and vegetables, and more 

• Comprehensive onboarding process 

• Social events and well-being initiatives