Junior Interaction Designer

The role: 

The Interaction Designer is a key member of the Verisure Design Group, reporting to the UI Design Manager.  The role will be based at our R&D centre in Madrid, Spain possibly with some European traveling required. This position is fundamental in delivering world class interaction design solutions across the Verisure digital and physical product portfolio. You will be instrumental in evolving our customer touch-points, as technology, behaviours and design patterns evolve and change. 

As a Junior Interaction Designer you will contribute in the creation, development, refinement, and documentation of innovative and compelling interaction design solutions that are in line with the design objectives and goals of Verisure. The position will work on both tactical projects and programs as well as more strategic and explorative workstreams. 

The Junior User Interaction Designer will be: 

• A Problem Seeker: a person with an analytical brain, who uses a range of tools and methods to find the root cause of customer problem(s) together with his/her teammates.   

• A Problem Solver: a person who explore and solve identified customer problems and iteratively validate design concepts. 

• Passionate to Design: a creative person with an enormous passion for end user experience and great understanding of the impact good/world class user experience has to the customer and end users. 

• A Design Champion: a person who stands up for our end users and customers within our organisation and make sure that their voice is heard and understood throughout the process. 

Main Responsibilities 

Main responsibilities will include, but not be limited to; supporting the business in all aspects of Interaction Design with Key tasks such as:  

• Contributing to the shaping of new product & service experiences from early concept explorations to design solutions across our digital portfolio including Web, App and Proprietary interfaces.  

• Take part in defining the overall experience of new products and solutions including user flows, wireframes and other documents that relates to the user experience based upon our guidelines and patterns, design system and design principles. 

• Take a hands-on role in both small and large-scale user experience projects upon request. 

• Envision and communicate concepts and ideas using appropriate design tools that illustrate touch points across the customer experience journey. 

• Bring designs to life together with colleagues in the Global Design Team, by working closely with product managers and engineers and balance technical and business requirements of the product & service being designed. 

• Contribute to and refine existing services to improve the overall user experience. 

• Work with other team members to uncover insights and identify opportunities by e.g., take part of/act as observer in usability test sessions, research and/or prototyping activities. 

• Have an understanding of modern project management methodologies (such as agile, lean UX) 

• Be aware of the latest digital trends and industry best practices and use this knowledge to evolve products and features when and where it is appropriate. 

• Support the greater Global Design Team and UI Design Manager throughout a range of internal initiatives such as; contribute to a part of a bigger design, document existing and new solutions, explore new skills, tools, ways of working and practices under the direction of your immediate supervisor. 

• Support, contribute and take an active part in “selling” the design solution to stakeholders through presentations and project hand overs. 

• Support the IT organisation during development and validate the implementation throughout the process. 

Required Qualifications 

• 0-2 years of experience working within the domain of interaction design. 

• A University degree (preferably BA or BS degree) in an appropriate design discipline such as Interaction Design, Human Computer Interaction, or other related design field. 

• Have a keen eye and passion for design details within UX/concept design, user centric design and innovation - with a focus on interaction design. 

• Actively and consciously apply modern interface principals to our design solutions. 

• Comfortable working with user journeys, wireframe/UI specifications. 

• Fundamental experience in UX related software such as Sketch, Adobe Creative Cloud and with the ability quickly bring ideas to life through a variety of means; from lo-fidelity concepts to functional digital prototypes. 

• Fluent in English, both written and spoken. 

Applications must include: 

• An up-to-date CV and concise and compelling portfolio showing design related projects/assignments demonstrating your ideation and design skills. 

• Cover letter containing a personal statement and salary expectations. 

Personal Characteristics 

• A passion for consumer-centred product and service creation; committed to delivering world class user experiences. 

• Positive attitude and the ability to thrive in a collaborative environment with multidisciplinary teams. 

• The initiative to learn and self-develop through observing peers and collaborative partners. Proactively seek answers independently and looks to self-solve problem before consulting with senior members or direct supervisor. 

• A problem solver who enjoys working in a fast-paced environment. 

• A match to our culture, the successful candidate will have high energy, engagement, flexibility, great communication skills (both written and verbal) and huge amount of drive. 

• A strong desire to learn, grow and develop interaction skillset by listening, observing, executing and actively seek profession knowledge and new experiences. 

• Familiar with current home security / smart home technologies and understands the partnerships and use cases behind them. 

• Knowledge in design thinking practices and methodologies. 

About Verisure

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect more than 5 million families and small businesses across 17 countries in Europe and Latin America. And our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
 

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Join us on this thrilling journey towards a safer, smarter world. Apply today!