Why roadsurfer?
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TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.
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FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
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PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
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CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
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JOB BIKE: Stay fit with our job bike offer
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DISCOUNTS: Use our Corporate Benefits Platform, the Travel Industry Card and Family & Friends Discounts
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THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires, like table tennis and table football. You can also enjoy our weekly breakfast and lunch specials
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OFFICE DOGS: Dogs in the office are welcome
The role - your passion
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Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
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First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
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Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations
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Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality
What you need to surf the wave with us
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It would be great if you've worked in customer service or support before, but we also welcome career changers
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You're skilled in both French and English communication (knowing more languages is a bonus)
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You're good at dealing with complaints and can stay strong in tough situations
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Knowing how to use Zendesk or a similar support system is a plus
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Your cheerful attitude shines through, even over the phone
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You truly enjoy camping, travel, road trips, and exploring far-off places
Work conditions
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SALARY: Your salary, depending on experience, ranges between €2,600 - €3,000 per month
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WORKING HOURS:
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We are available to our customers from Monday to Saturday, from 09:00 to 18:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well
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Willingness to work on weekends and holidays (with Sunday and holiday premiums)
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PLACE TO BE: Remote work is an option, but a presence in our Munich office for at least 2-3 days per week is expected
Ready to surf?
We look forward to receiving your application! For questions, feel free to contact us anytime at [email protected].
ABOUT #ROADSURFER
We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!
Top Skills
What We Do
roadsurfer was founded in 2016 and is the world's leading expert in campervan travel with its colourful campervans for rental, subscription and sale as well as the roadsurfer spots platform. The roadsurfer campervan promise: Ready-to-go camping package, flexible cancellation or rebooking, unlimited free kilometres and always the latest campervan model.
The Munich-based company's core business - the hire and sale of campervans - is represented at over 70 locations in 14 European countries: Germany, France, Spain, Portugal, Austria, Italy, Belgium, the Netherlands, as well as England, Scotland, Ireland, Switzerland and in Sweden and Norway. In 2022, roadsurfer opens its first station in the USA, in Los Angeles. In 2024, the locations in Las Vegas and San Francisco will be added, as well as two stations in Canada: Vancouver and Calgary. In 2024, the camper expert will have a fleet of almost 8.500 campers worldwide, including VW, Mercedes Benz, Ford, Westfalia, Knaus and Bürstner. The company has developed into a digital lifestyle travel brand in the growing global outdoor travel market, not least thanks to the launch of roadsurfer spots.
Attention job seekers: If you want to start with us, you have to expect that our team is just as addictive as a road trip with our iconic campers. Surf the camper wave - we are curious about you!
