(Junior) Customer Success Manager (m/f/d) FRANCE

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.

• FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year

• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy

• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself

• JOB BIKE: Stay fit with our job bike offer

• DISCOUNTS: Use our Corporate Benefits Platform, the Travel Industry Card and Family & Friends Discounts

• THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires, like table tennis and table football. You can also enjoy our weekly breakfast and lunch specials

• OFFICE DOGS: Dogs in the office are welcome

The role - your passion

• Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots

• First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions

• Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations

• Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality

What you need to surf the wave with us

• It would be great if you've worked in customer service or support before, but we also welcome career changers

• You're skilled in both French and English communication (knowing more languages is a bonus)

• You're good at dealing with complaints and can stay strong in tough situations

• Knowing how to use Zendesk or a similar support system is a plus

• Your cheerful attitude shines through, even over the phone

• You truly enjoy camping, travel, road trips, and exploring far-off places

Work conditions

• SALARY: Your salary, depending on experience, ranges between €2,600 - €3,000 per month

• WORKING HOURS:

  • We are available to our customers from Monday to Saturday, from 09:00 to 18:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well

  • Willingness to work on weekends and holidays (with Sunday and holiday premiums)

• PLACE TO BE: Remote work is an option, but a presence in our Munich office for at least 2-3 days per week is expected

Ready to surf?

We look forward to receiving your application! For questions, feel free to contact us anytime at [email protected].

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!