Our client’s success is our success. By helping our clients achieve their goals while leveraging Mintel, we will continue to preserve our long-standing relationships and penetrate more areas of their business allowing us to more broadly demonstrate our value.
Our suite of resources and tools are utilized by over 1,500 clients and constitutes subscription revenue of over $80M throughout the Americas today. As an Account Manager, you will manage a variety of our Latin American accounts, excluding Brazil, to support their research needs and renew their business with Mintel. Ideally, you are coming into this role with some professional experience in client success or account management.
This is a Hybrid position based in Chicago.
What You Will Be Doing:
- Maintaining the existing account relationships: Within an assigned portfolio, you will be using your excellent communication skills, strong follow-up and sharp attention to detail to enhance existing relationships
- Supporting client projects with Mintel data: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel tools and services
- Understanding Customer Objectives: Clarifying how your clients will measure the value of their Mintel subscription
- Delivering Creative Business Solutions: Proving ROI on a quarterly basis to aid in the renewal and enrichment process
- Negotiating and Closing Contracts: Delivering industry-leading renewal rates
- Becoming a Product Expert: Building expertise across all Mintel products and services
- Delivering Accurate Forecasts: Bringing data back to sales management using Mintel’s CRM system (Salesforce.com)
- Developing Expertise in Direct Marketing & Consumer Research: Ensuring you are constantly on the pulse of what is happening within your clients’ industries and the marketing trends that are driving their businesses
- Delivering Results: Delivering consistent & exceptional results against your commercial targets
Who We Are Looking For:
- Client-Obsessed: You get satisfaction out of helping your clients solve pressing problems. You like to be an extension of your clients’ team, rolling up your sleeves and delivering insight that helps drive decision making across all levels of the organization
- Data-driven: You understand how to leverage the power of data and forward-looking metrics to drive better performance results for your clients. Previous experience working with complex data sets and/or financial services organizations is a plus
- People Smart: You are able to easily adapt to different personalities and levels within an organization
- Committed to Personal Growth: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skill set
- Great Communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
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What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it.
So what goes into the market intelligence mix?
MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future.
MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide.
PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers.
COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge.
The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge.
That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
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