Orange is one of the main actors on the telecommunications market in Belgium and Luxembourg. The company offers its residential customers postpaid and prepaid innovative mobile telecom products and services. On the business market, Orange operates DSL fixed network telephony and high-speed internet, acts as an integrated communications provider and offers a portfolio of mobility and connectivity services. Orange is also a wholesale provider, offering access to its infrastructure and service capabilities to its wholesale partners.
Role Overview:
Are you a customer service professional who thrives in fast-paced, high-stakes situations? As a Judicial Coordinator at Orange Belgium, you will be working in the Customer Service department and, within your team, be the main point of contact for law enforcement and emergency services, helping them get the information they need quickly and efficiently. You’ll be handling sensitive requests, providing exceptional service, and supporting public safety—all while working in a dynamic, 24/7 environment.
Key Responsibilities:
- Support Legal Authorities: Handle requests from law enforcement, courts, and government authorities. Provide timely and accurate responses to ensure legal compliance and assist in urgent matters.
- Emergency Assistance: Be the first point of contact for emergency services (100, 101, 112), offering real-time support during urgent situations, including after hours, weekends, and holidays.
- Confidentiality & Compliance: Safeguard sensitive information and share it only when required by law, ensuring all actions comply with legal standards.
- Phone Tap Management: Oversee the activation and deactivation of phone taps, ensuring all requests are handled according to the law.
- Track Issues & Report: Monitor and log any incidents that impact Orange’s services, including IT or network issues, and follow up to ensure quick resolution.
- Crisis Response: Be ready to take action during national emergencies (e.g., terrorist threats, natural disasters) by coordinating communication and sending alerts to the public.
- Reporting: Prepare and send reports to authorities, keeping them updated on ongoing legal matters.
Are you the person we are looking for:
- Customer-Focused: You have experience in customer service, always looking for ways to help and support people with clear communication and a friendly approach.
- Calm Under Pressure: You can handle high-pressure situations calmly and efficiently, even when things get busy or stressful.
- Organized & Proactive: You’re great at managing multiple tasks, staying organized, and taking initiative to solve problems.
- Tech-Savvy: Comfortable using software tools and willing to learn new systems.
- Flexible & Available: You’re willing to be on standby 24/7, including evenings and weekends, to respond to urgent needs.
- Fluent in French, Dutch, and English: You can communicate effectively in all three languages to interact with different authorities.
Why should you join us?
- Make a Difference: Your role directly supports public safety and ensures the smooth operation of critical services.
- Dynamic Work Environment: Work in an exciting, fast-paced environment where no two days are the same.
- Team Collaboration: Join a supportive team that values clear communication and working together to get the job done.
- Work-Life Balance: Enjoy competitive benefits and flexibility to maintain a healthy work-life balance.
Specific requirement:
A positive security advice from the National Security Authority is required for this role and the HR team will support you in the process after contract signature.
Discover our offer!
You can look forward to the following compensation and benefits package: a market competitive salary, bonus, standby compensation, transportation allowance, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, hospitalization insurance. We believe that simple things do make a difference. Therefore, we also offer: 60% home working, use of a mobile phone, free mobile subscription, company restaurant,...
Interested? Then we would like to hear from you!
What We Do
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan « Lead the future », built on a new business model and guided by responsibility and efficiency. « Lead the future » capitalizes on network excellence to reinforce Orange's leadership in service quality.
