Jira Engineer

Company Description

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

Job Description

Renesas is deploying a universal ticketing system – based on Atlassian products (JIRA / Confluence)  for customer support worldwide: used daily by thousands of customers and Renesas Employees (Field Application Engineers & factory Application Engineers).  As a member of the admin team, you will be responsible for a number of activities working under the supervision of an experienced admin team in a fast-moving, dynamic customer-focused organization.

We are seeking recent graduates in relevant discipline who are keen to develop their skills within the Atlassian eco-system, in a globally deployed, multi cultural and diverse environment, working with different groups across the world in both support / customer facing roles.  

Responsibilities

• General configuration of  JIRA (JIRA Service Management and JIRA Software), Confluence
• Creating /maintaining/configuring JIRA users/accounts.
• Supporting upgrades/maintenance & security provision.
• Working with plug-in suppliers from the Atlassian marketplace (configure/test/debug/deployment)
• Support for resolving incidents / Root Cause Analysis & reporting out.
• Create and update documentation on workflows and processes implemented in JIRA
• Migration & clean-up of legacy ticketing systems to be integrated into JIRA.
• More advanced customization features such as developing scripts in order to extend JIRA functionality

Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Experience on Atlassian  products either during study or early employment.  
• Understanding of concepts of  workflows, permission schemes, notification schemes, screen schemes, system and custom fields, reports and dashboards creation
• Experience with Script Runner, Groovy Script for JIRA is welcome
• Familiarity with REST APIs and ability to develop custom integrations
• Good communication skills with the ability to communicate with stakeholders
• Self-organized with strong attitude of ownership and customer centricity
• Language skills: Fluent in English (written and spoken)

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.