IT User Support Specialist (f/m/d)

Team spirit and initiative are your most prominent strengths and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Then we are looking forward to receiving your application!

Team spirit and initiative are your most prominent strengths, and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Apply now!

Your Responsibilities

• Provide 1st and 2nd level incident logging and resolution.
• Provide Service Request Fulfillment for IT services.
• Walk the customer through the problem-solving process.
• Act as Microsoft Specialist (WIN 10/11 and all Windows Servers OS)
• Provide domain users administration, Active Directory in compliance with company applications.
• Maintain and install hardware devices (Laptops, workstations, printers, etc…)
• Troubleshoot network issues, offer remote support and hardware failure diagnosis.
• Adhere to and promote all applicable official Dennemeyer policies, procedures, and standards.
• Ensure the adherence to existing policies (ITSM, ITIL, Security)
• Leverage the Dennemeyer official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.
• Actively participate to the lifecycle management and all End User computers within Dennemeyer including:
  • Deployment
  • Maintenance
  • Renewal
  • Disposal Management
• Provide remote user support through appropriate technical tools.
• Support (hardware installation, support and maintenance of software), administration and preventive maintenance of servers
• Develop projects from the beginning, expansion projects, project budgets, supplier contact.
• Coordinate with suppliers and vendors
• Work in virtualized organizations with international colleagues and end users

Your Profile

• Ability to work independently and as a strong team player
• Customer-focused attitude, with high level of professionalism and discretion
• Ability to multi-task
• Ability to document all work performed
• Fluency in English with C1 Level; any other language is an asset (ie Mandarin).
• Capable to operate and work in incident/crises mode.
• Strong analytic and problem-solving skills: ability to interpret complex technical issues.
• Good knowledge of Azure and Intune portals and the ability to navigate them.
• Good knowledge of Exchange, network troubleshooting
• Good team player with a positive attitude in a challenging environment
• Good understanding of ITIL framework, certification is an asset.
• Ability to work internationally in a matrix-managed, results-oriented environment.
• Ability to clearly explain complex technical issues to non-technical people.
• Self-motivated
• Basic scripting knowledge (PowerShell) is an asset.
• Experience in multi-cultural environment is an asset.

Join us and grow with us!

• Develop and customize your long time career within a fast growing multinational company
• Enjoy working in multicultural teams and contribute to a diverse and international working environment
• Organize your lifestyle with flexible working hours
• Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
• Celebrate success together as one team at our various corporate events
• Attend a tailor-made onboarding program as well as individual training & development opportunities
• Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.