IT Technical Support Engineer

Your Role 

As an IT Technical Support Engineer, you will be responsible for ensuring stable operation of the organization’s IT infrastructure. This includes but is not limited to planning, developing, installing, configuring, maintaining, supporting, software, and hardware. This is an onsite role supporting a manufacturing shift from 6 AM to 3 PM.

Your Responsibilities

• Act as the first line of support to IT-related support tickets and resolve IT infrastructure related issues in a timely manner to avoid delays or crisis occurrence. 
• Ensure that configurations and data are consistently maintained by keeping software and hardware updated to the latest patch.
• Updating technical documentation as necessary to document IT infrastructure assets, configurations, and processes avoiding time-consuming research to fix recurring problems.
• Ensure all systems, applications remain secure by installing security software, managing employee user remote access and monitoring for unauthorized entries to server rooms to avoid breaches. 
• Provide Tier 1 end-user support on the phone, in-person, and by ticketing system by addressing all IT-related questions and issues.
• Identify support tickets requiring urgent attention and escalate to the IT Manager if needed.
• Issue and track IT hardware assets including computers, monitors, phones, and peripherals.
• Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.
• Offboard of departing employees including disabling access and collection of assets.
• Coordinate with vendors for warranty repair of IT assets.
• Assist with patch management of systems.
• Assist with security and AV and Endpoint management.

Skills/Qualifications

• Windows 10, Windows 11 and Mac systems support experience.
• Dell or similar hardware support experience.
• Familiarity with Active Directory and Windows Server OS.
• Understanding of Windows file and print technologies TCP/IP, DHCP.
• Able to manage and prioritize multiple tasks at the same time.
• 4+ years experience in an IT support role.
• Strong troubleshooting experience and willingness to learn.
• Familiar with Office 365 and or Google Gsuite.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on customer service.
• Detail oriented.
• Ability to work within a team and collaborate with other departments.

Preferred Skills

• Bachelor’s degree in Computer Science, Information Technology or related field. 
• Certifications like CCNA, MCSE, or VCP can be an advantage.
• Strong understanding of networking protocols, server platforms, virtualization, storage systems, and computer hardware setup.
• Ability to identify, troubleshoot and resolve technical problems.
• Strong organizational and time management skills.

Pay Range: $75,000 - $90,000

*Base salary only. Salary is dependent on multiple factors including, but not limited to, experience and location.

**Additional compensation may include equity, bonuses, stipends, medical, dental, vision, 401(k), and long-term disability insurance.