LabCorp is a leading global life sciences company that provides comprehensive laboratory services, helping healthcare professionals and patients make informed decisions. We are committed to innovation, excellence, and improving patient outcomes. Join our team to make an impact in the healthcare industry and help shape the future of diagnostic testing and laboratory services.
Job Overview:
The IT Technical Specialist will be responsible for providing technical support, troubleshooting, and resolving hardware and software issues for internal LabCorp employees. This role requires strong knowledge in IT systems, networks, and technology solutions, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will have excellent problem-solving skills, technical expertise, and a customer-focused approach to IT support.
Key Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues across LabCorp systems.
- Diagnose and resolve technical problems related to desktops, laptops, printers, servers, and mobile devices.
- Collaborate with other IT team members to manage and support software applications and systems.
- Install, configure, and maintain IT infrastructure including servers, workstations, and networking equipment.
- Respond to and resolve service requests within established SLAs, providing timely updates to end users.
- Perform system and software updates, patches, and maintenance to ensure optimal performance and security.
- Assist with IT asset management, including inventory tracking and system documentation.
- Provide training and guidance to end users on software applications and best practices.
- Work with vendors and other IT teams to ensure effective implementation of technology solutions.
- Participate in IT projects and initiatives, providing technical expertise and support as needed.
- Assist in maintaining data backups and disaster recovery processes.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Proven experience in IT support, technical troubleshooting, and system administration.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts, protocols, and equipment.
- Experience with Active Directory, Microsoft Exchange, and other enterprise-level software solutions.
- Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical users.
- Strong organizational skills and the ability to manage multiple tasks and priorities in a dynamic environment.
- Ability to work independently and as part of a collaborative team.
- IT certifications (CompTIA A+, Microsoft Certified IT Professional, Cisco, etc.) are a plus.
- Prior experience in healthcare or laboratory IT environments is preferred but not required.
Pay range: 79,300-120,000
Application window: February 15-March 31
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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What We Do
We believe in harnessing science for human good. And so we work day and night, around the world, to deliver answers for all your health questions—whether you’re a provider, drug developer, hospital, medical researcher or patient. That means everything from advancing diagnostic testing to helping launch new drugs, to offering new perspectives through data - all drawing from a deep well of scientific expertise. So when you need trusted information to make clear, confident health decisions, consider us your source.
